Global Service Parts Logistics
in the High Tech Sector
Trends in the Global Service Parts Logistics Industry
Representation of an SPL Network
Service Parts Logistics is one of the key growth areas in
the global logistics market. The importance to manufacturers
of after sales service as a product differentiator has
developed significantly over the last decade, as many high
tech products have become increasingly commoditised.
At the same time as being required to provide exceptional
customer service by maximising ‘up time’, manufacturers are
facing the challenge of reducing inventory levels. If they
fail to deliver world class after sales service they risk
devaluing their brand, and losing ground to competitors
which have endorsed the importance of providing a
comprehensive, whole-life service.
The need to deliver enhanced levels of customer service
(for which they can charge premium prices), has led many
manufacturers to position product parts in close proximity
to their clients. Many sectors - medical technology for
example - require service recovery in hours, if not minutes,
due to the criticality of the nature of their business.
From a supply chain perspective, the importance which
manufacturers are now placing on the service side of their
business has led to much more stress in the system, as
locating parts close to customers can lead to vastly
over-stocking.
How this seeming paradox is reconciled is one of the
greatest issues facing the industry. Global Service Parts
Logistics for the High Tech Sector sets out how many
companies are going about meeting this challenge.
What information does Global Service Parts Logistics
contain?
Kuehne + Nagel's US Service Parts Logistics Network,
based on its USCO acquisition.
Global Service Parts Logistics in the High Tech Sector
contains an analysis of all the major trends impacting on
the industry. Looking at four key segments - IT Services,
Telecommunications, Medical Technology and Computer and
Office Equipment (including Photocopiers) - the report looks
at how the industry has evolved to meet client needs in a
dynamic, fast moving environment. Global Service Parts
Logistics contains sections on:
- The market structure and logistics of the
Telecommunications and IT Services sectors.
- Profiles of the SPL operations and requirements of the
major Telcos and OEMs.
- The expanding role of the Contract Electronic
Manufacturers in the sector.
- Trends in the Computer, Office Equipment and
Photocopier sectors.
- Global market sizing and forecasts for the major
segments.
- SPL demands of the major Medical Equipment
manufacturers.
- Profiles of all the leading SPL providers.
The report provides an essential overview of the sector,
containing an insight into many manufacturers’ SPL
strategies, the SPL providers they use, and how systemic
changes in each sector will affect how the industry will
look in the next five years.
Service Parts Logistics Models
Service Parts Logistics Model
A number of different models have been developed by
manufacturers and their logistics suppliers to provide the
high levels of customer service required in today’s service
parts logistics industry. Although basic requirements are
the same i.e. ensuring that the end user gets the level of
service which has been contracted, there are several ways in
which this can be achieved.
Usually it is only the biggest companies which are able
to demand customized solutions from SPL providers. Small to
medium sized players are most often satisfied by a generic,
menu driven approach. The report sets out the various
options which are on offer from the major SPL providers.
Market Sizing, Sector Trends and Developments
Modern Telephone Equipment Supply Chain
The most important trends and developments in the high
tech sectors are addressed within the report. Coverage
includes IT Services, Telecommunications, Computers and
Office Equipment (including a section on Photocopiers) as
well as Medical Technology. The latest thinking of the major
manufacturers, distilled from in-depth interviews with
leaders in the field, reveals how the market has evolved and
in which direction it will develop. Most importantly the
implications of these trends for SPL providers are assessed,
providing a clear strategic road map.
Service Parts Logistics Supply Side Profiles
arvato -European Repair Network
The report contains profiles of the largest global SPL
providers, UPS SCS, DHL, FedEx and TNT plus many other
regional players from Europe and North America. The profiles
look at the strategic rationale for the development of the
SPL operations; their importance to the leading express
players; their acquisitions and network development; scale
and scope of their operations as well as their prospects for
the future. Also featured in the report are profiles of the
leading European drop off box networks and brief portraits
of the key Service Parts Optimisation Software providers.
Related Reports
