Bharat Book Bureau receives numerous calls and letters from customers across
the globe, having questions about how to access the services
we offer. This section provides answers to many questions
asked by customers.
| 1.1 |
Who is Bharat Book Bureau ? |
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Bharatbook.com is an aggregator of global
Business Intelligence leveraging spate of published
market research on demand. Bharat book is an credible
source for market research that will help you take strategical
decisions that are critical to the success of your business. |
| 1.2 |
Why use BharatBook.com? |
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We deliver an unrivalled collection of
global business intelligence covering markets, industries
and companies. By continuously updating research from
various leading research firms and consultancies worldwide,
we provide the most relevant, current and credible research
available. We do not add any tax (Including VAT). The
price of reports are lowest available across the globe.
We provide prompt service to all enquiries. |
| 1.3 |
How
do I use BharatBook.com ? |
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Begin with a keyword search using Quick
Search on the left of home page or browse reports
by topic using our extensive
Sitemap. When you find a report of interest, select
the title to see extensive product information including
the abstract and table of contents. You may also try
to search your desired report by category using our
Research Index. |
| 1.4 |
How
can I contact customer service ? |
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Our customer service and research specialist
team are available by phone at +(9122)2757
8668 / 2757 9438, by fax +(9122)
2757 9131 and by email at
info@bharatbook.com. Customer service hours are
9:00 am to 8:00 pm Indian Standard
Time Monday to Friday & Saturday 9:00 am to 6:00
pm IST |
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| Privacy and
Using Our Shopping Cart |
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| 2.1 |
What
information is collected about me? |
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When
you register, sign up to place an order we collect your
name, email, company, contact information, address and,
when ordering, credit card information. Your IP address
is also recorded when you visit the site. Please contact
info@bharatbook.com
for more information. |
| 2.2 |
How is my privacy protected? |
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We protect your privacy
by strictly adhering to the guidelines set out in our
privacy policy. You can always view and edit information
we've collected from you by visiting your account page..
If at any point you don't wish to receive updates, newsletters
or promotional emails you can opt-out or unsubscribe
by following the directions in the email or emailing
info@bharatbook.com
with the word "remove me" in the subject line. |
| 2.3 |
How
do I add an item to my Shopping Cart? |
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Add to your
shopping cart by clicking ‘ Add to Cart" button
on the right side of the report. |
| 2.4 |
How
do I access my Shopping Cart? |
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When you
have completed adding products to your Cart you can
review all the reports in your Cart page. Then you can
either update, remove, continue shopping and check out. |
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| Registration
& Accounts |
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| 3.1 |
How and why do I register? |
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To Register or Login,
see on the top right hand side of our site. Click on
login and then New User. Then fill registration form
and thats it. Registration is required for full access
to purchasing reports and to submit requests to our
Research Specialists. |
| 3.2 |
I forgot my password. What do I do? |
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Simply
Request
your password and it will be sent to the email address
used as your username. You can also contact customer
service at 9:00 am to 8:00 pm IST Monday to Friday &
Saturday 9:00 am to 6:00 pm IST for assistance with any of your account information. |
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| About
the Reports |
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| 4.1 |
What types of research and reports do you have?
|
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We provide business
intelligence and market research reports covering
markets, industries and company profiles to exhaustive
industry overviews.
The majority of the reports available are studies available
as PDF or print
copies, however some periodical publications are also
available. |
| 4.2 |
Who produces the reports? |
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The reports are produced
by many leading research firms and consultancies worldwide.
View
our publishers. |
| 4.3 |
How are reports priced? |
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Report prices are set by the publisher, so you don't need to worry about
mark-ups. In fact, we often work with publishers to arrange special offers
and promotions according to our policy. |
| 4.4 |
Do you offer discounts? |
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Yes,
discounts are granted on a case by case basis depending
on the number of products which you wish to order. Contact
customer service with your details by clicking
here and we will get back to you. |
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| Ordering
& Delivery |
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| 5.1 |
How do I order?
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Ordering online is a
simple process using a Shopping Cart that holds everything
you have decided to order until you are ready to make
a purchase. Add publications to your Shopping Cart by
clicking the " Add to Cart " button. Please
note that publications may have multiple delivery options,
such as PDF delivery and hard copy mail delivery. From
your shopping cart, select the "Checkout"
button. Review the information on this page and
then process the order to finish. |
| 5.2 |
What types of payment are accepted? |
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Arrangements for payment
by Check, Credit card, Wire transfer or Invoice can
be made by contacting customer service at 9:00 am to
8:00 pm IST Monday to Friday & Saturday 9:00 am
to 6:00 pm IST or info@bharatbook.com |
| 5.3 |
What is ‘Enquire before Buying’? |
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If you have any queries
regarding content of any research report you can contact
our customer service team by filling in Custom
Research form with the relevant details and sending
the enquiry. Please note that we are unable to answer
questions related to markets or industry sectors, but
only questions related to our products and our site. |
| 5.4 |
What are the shipping charges? |
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A shipping charge may apply when data is shipped in printed format. Shipping
and handling charges are charged to the customer, based on the weight of the items ordered. Although the precise amount of the
charges need not be stated. All shipping charges are available for review on the Shopping Cart screen prior to confirming
your order. |
| 5.5 |
What are the different License types and their use? |
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Single User
License : This license allows for use of a
report by one person. This person may use the report
on any computer, and may print out the report, but may
not share the report (or any information contained therein)
with any other person or persons. Unless a Site License
or a Global Site License is purchased, a Single User
License must be purchased for every person that wishes
to use the report within the same enterprise. Customers
who infringe these license terms are liable for a Site
license fee.
Site License : This license allows
for use of a report by five people within the same enterprise
location. Each of these people may use the report on
any computer, and may print out the report, but may
not share the report (or any information contained therein)
with any other person or persons. Customers who infringe
these license terms are liable for a Global Site license
fee.
Global Site License : This license
allows for use of a report by an unlimited number of
people within the same enterprise worldwide. Each of
these people may use the report on any computer, and
may print out the report, but may not share the report
(or any information contained therein) with any other
person or persons outside of the enterprise. |
| 5.6 |
How soon will the Order be delivered? |
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In case of PDF Format,
We have made special arrangements with the publishers,
so that the PDF copy is delivered between 4 to 48 hours,
depending on time differences or occurences of holidays.
In case of printed publications, our turn around
time for delivery is less than a few weeks. |
| 5.7 |
How about your Return Policy? |
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Due to the nature
of the information being sold, we unfortunately cannot
accept returns of products once they have been delivered.
Please be sure to read all available information about
a report before you place your order. If you have
any questions about a report's coverage or relevance,
simply contact us for expert assistance from a Research
Specialist. |
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