The Black Book of Outsourcing, a Datamonitor Group company, is the industry’s only unbiased client satisfaction resource. The Black Book of Outsourcing’s reports aim to help both customer and provider deal with the root cause of relationship issues through the use of standard industry satisfaction measures. Aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global outsourcing service implementation and execution. The side-by-side comparison of vendors on each criteria will supplement RFP and selection processes like no other tool available.