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A Unique Opportunity That Will Aid You in:
market trends and regulatory landscapes
Outlining market
opportunities and strategies
Understanding the true
essence of alliances
Identifying effective techniques in
steering of Roamers
Uncovering the value of
NRTRDE and significantly reducing
roaming fraud
Analyzing the importance of Roaming VAS
Boosting strategies to
maximize profit from prepaid and
data roaming
Optimizing and Testing procedures for QoS
and QoE
Understanding the future of
3G roaming and the value of
IP Based services
Exploring Next Generation Roaming
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Pre
Conference Workshop (1 July 2008)
Near-Real-Time-Roaming Data Exchange Technical
Outline, Business Opportunities and Strategies in Successfully Deploying NRTRDE
Registration begins from 8.30am.
Workshop will be from 9.00am to 4.30pm with an hour and a half
lunch break and half hour breaks for morning tea and afternoon refreshments
To be Lead by:
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Mr. Sean Mills,
Head of
Roaming Projects,
Vodafone Group |
Sean Mills, Vodafone Group
Services, Project and Programme Manager (15+ years) • Background in Electrical &
Electronic Engineering • PRINCE 2 and MSP Qualified • Currently Head of Roaming
Operations Projects, Vodafone (based in UK) • Member of the GSMA Open
Connectivity Steering Group • Member of the Association of Project Managers (APM)
• Programme Manager for Vodafone Group’s implementation of NRTRDE. • Recently
led and co-led several NRTRDE workshops within • Vodafone networks/partners in
different markets. • Workstream Lead for Roaming Hub. • sean.mills@vodafone.com
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Mr. Colin Yates,
Vodafone
Group Fraud Adviser ,
Vodafone Group |
Colin Yates, Vodafone Group Services, Former New Zealand
Police Officer (18 years) • Former Fraud Manager within Telecom New Zealand &
Vodafone New Zealand • Currently Group Fraud Management Advisor, Vodafone (based
in UK) • Chair of Asia-Pacific Fraud Forum 2003-2005 • Current Chair of GSM
Fraud Forum Intelligence Sub-Group • GSM industry liaison with telecoms
operators in the Pacific region on Roaming / International Revenue Share Fraud •
Helped drive Vodafone Group’s implementation of NRTRDE. • Recently led and
co-led several NRTRDE workshops within Vodafone networks/partners in different
markets. • GSMA key contributor award recipient in 2005. • colin.yates@vodafone.com
Morning Session:
• Introduction –
Implementing NRTRDE and Combating Roaming Fraud
- Overview and current
status, recent developments and dcumentations
• Outlining roaming
Fraud detection process
- Overview of roaming
fraud market situation
- Fraud process and IRSF
• NRTRDE Mandated
- Meeting the 1st
October 2008 deadline
- Impact on operator’s
point of view
• Overcoming Challenges
of Setting up –NRTRDE
- Cost evaluation
- Technical challenges
- Quality of service
impact
- Timeline
Afternoon Session:
• NRTDE
Process
- Who are
the people to be involved in the process?
-
Architectural design
• Outlining outbound
roaming and receiving options
• Turn key solution
- Replacing HURs with
NRTRDE
• Outsourcing
possibilities
- Efficient and accurate
reporting of CDR from VLPMN to HPMN through NRTRDE gateways
- SLA management
• Delivering the promise
of NRTRDE
- Combating roaming
fraud and accurate communication process
- Increasing Margin of
roaming revenue through NRTRDE
- Optimizing QoS and
ensuring Satisfying QoE
- Expected ROI
• Future of NTRDE
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Post Conference Workshop ( 4th July 2008 )
Prepaid Roaming Developing Strategies to Cope with the Demand- Supply Chain of
Next Generation Roaming
Registration begins from 8.30am
Workshop will be from 9.00am to 4.30pm with an hour and a half
lunch break and half hour breaks for morning tea and afternoon refreshments
To be Lead by:
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Mr. Vibhor Shrivastava
Senior Business Consultant,
XIUS-bcgi |
Vibhor is a Senior Business Consultant with XIUS-bcgi. He is
responsible for XIUS-bcgi’s roaming and MVNO products business operations.
Vibhor specializes in billing, signaling and IN solutions. He has experience of
marketing and technical experience in telecommunications industry. Vibhor is an
avid writer and his articles have been published in leading telecom magazines.
He also imparts training to professionals pursuing a career in telecom. Prior to
joining XIUS-bcgi, Vibhor worked with Bharti Telesoft & UshaComm. He is a
graduate in commerce and an MBA from Symbiosis Institute of Telecom Management,
India.
Morning Session:
• Outlining market
trends and overview of prepaid roaming in Asia
• Examining challenges
that operators are facing
- Interconnectivity
between HPLMN and the VLPMN net works
- Examining requirement
for real time functionality for monitoring of the prepaid Ccedit
• Ways of implementing
roaming – defined
- USSD Callback –
advantages and disadvantages
- CAMEL – advantage and
disadvantages
• Implementing plan of
action
- Full service offerings
- Development of network
partners
- Maximizing marketing
effort to increase promotion of prepaid roaming
Afternoon session:
• Prepaid roaming
recharge methods
- Overcoming challenges
of call credit limitations
- Exploring top ups
cross boarder and identifying different means and solutions
• Prepaid roaming
shortcodes
- Enabling capabilities
of using services from home while on roaming (VHE)
- Roam like home
offerings
• Alternative prepaid
roaming solutions
- VLPMN inbound roaming
solutions
- Third party roaming
solutions
• Next generation
prepaid roaming
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Day
1, Tuesday 2nd July 2008
Market Overview and Regulatory Updates
08.00 Registration
09.00 Speed Networking Session
09.15 Chairman’s Opening Remarks
09.30 Latest Market Trends and Movement of The Roaming
Community in Asia
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Overview of the current market trends and roaming footprints
in Asia
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Enumerating the growth drivers in the region
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Outlining the key challenges facing Asian operators in the
delivery of profitable roaming services
Mr. Steven Chan
Executive Director
AMI Alliance, Singapore
10.00 Outlining the Current Regulatory Landscape of Roaming
in Asia – Thailand perspective
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Identifying current regulations and policies in place in
Thailand
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Understanding the role of regulatory bodies in continuous
development of roaming agreements
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Enumerating government initiated regulations that will help
the roaming community to move Forward
Prof. Prasit Prapinmongkolkarn
Commissioner
NTC - Thailand
10.30 Enumerating and Understanding the Impacts of EU
Regulations and Initiatives to Asian Operators
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Analyzing the far reaching effects of EU voice and data
regulations in Asia
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Examining the status of the EU roaming initiative and
regulation samples
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Examining the impacts made in totality of marginalizing
revenue from roaming services
Mr. Navin Pieris
Head of Commercial
Dialog Global, Sri Lanka
11.00 Morning Refreshment Break
Market Opportunities and Strategies
11.30 Examining and Optimizing Current
Roaming Revenues To Significantly Increase Margin
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Developing simple and compelling data
roaming bundles to radically enhance usage and drive up revenue margin
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Determining best practices for achieving
simple and attractive regional roaming pricing
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Maximizing profitability of roaming services
and continuously improving customer satisfaction
Mr. Wan Mohd Nizam Wan Ismail
General Manager – Global Enterprise
Celcom, Malaysia
12.00 Increasing the number of Outbound
Roamers and Providing Seamless Roaming Services to Persuade Usage
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Analyzing the activities of outbound roamers
when using roaming services outside the HMPN
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Maximizing marketing efforts to provide
consumer education when using roaming services and staying connected with
preferred partner networks to increase margin of profit from roaming revenues
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Developing good value for money and
providing excellent services
Ms. Arlene Jallorina
Head – International Roaming
Globe Telecoms, Philippines `
12.30 How Do Asian Operators Cope with the
Challenge of Sustaining and Boosting the Revenue Generating Factors of Roaming
Business?
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Beijing Olympics; Pre-Olympic analysis of
how it will bring waves to the mobile roaming business in Asia
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What can Asian operators look over the
horizon of roaming revenues?
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How do Asian operators keep a harmonious
relationship while achieving highest potential of roaming revenues? Panelists:
Mr. Steven Chan,
Executive Director,
AMI ALLIANCE, Singapore
Mr. Wan Mohd Nizam Wan Ismail,
General manager -
Global Enterprise, Celcom, Malaysia
Mr. Navin Pieris,
Head of Commercial,
Dialog Global, Sri Lanka
13.00 Luncheon
Alliances and IOT Negotiations
14.00 Understanding the True Essence of Alliances
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Examining the evolution of alliances
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Outlining the role that alliances have played in driving
roaming usage in Asia
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Understanding the role of alliances in traffic management
Ms. Angela Stainthorp
Research Analyst
Informa Telecoms and Media
14.30 Outlining Strategic Patterns and Techniques in
Negotiating Lower IOT rates with preferred partners
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Overview of the trends in IOT discount negotiation
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Outlining IOT price evolution and iot discounts
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Understanding cost components of IOT – building network
capacity and cost of terminating the call
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Examining global analysis of IOTs and wholesale price levels
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Coping with the dynamic discount model – Understanding the
IOTs Day-to-day changing of supply and demand for services
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Developing IOT strategies for non-affiliated mobile operators
15.00 Migrating From Bilateral Framework To Hub Based
Roaming
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Today’s roaming and inter-working challenges
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Commercial models for GSM,WLAN and WIMAX hubs – Functional
elements of hubs
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Business case for hub roaming
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Migration from bilateral to hub based roaming
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Market acceptance of Key2roam and WeRoam
Mr. Roberto Carfagno
Vice President, Asia Pacific
Comfone, Switzerland
15.30 Afternoon Refreshment Break
Steering of Roamers
16.00 Maximizing Margins by Ensuring Retention of Outbound
Roamers on Preferred Partner Network Using Outbound Steering Techniques
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Ensuring roamer awareness of using preferred partner networks
through automatic and manual network-selection process
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Providing better coverage at the main entry points for roamers
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Understanding how to effectively use embedded PLMN List
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Examining SS7 network-based steering
Mr. Rajeev Jain
Senior Manager- Network Services
IDEA Cellular, India
16.30 Deploying Dynamic Roaming SteeringTechniques to Ensure
Superior Subscriber Roaming Experiences through the use of the (U)SIM
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Creating sound and harmonious inter-working relationships with
the HPLMN and VPLMN while maximizing PLMN service availability to roamers
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Outlining the possibilities for creating VHE for roaming
subscribers, using the operator-controlled SIM with methods implemented in the
VPLMN
Mr. Alf Eriksson
Vice President Business Unit SIM OTA
Smart Trust, Sweden
17.00 OPEN CONNECTIVITY – Simplifying Roaming and Inter-
Working Agreement Process
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How do we improve the efficiency of the current bi-lateral
system?
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What are the researches and the trials made on interworking
processes and roaming hubs?
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Outlining the requirements for future roaming and interworking
platforms
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Providing insight into the GSMA’s open connectivity hubbing
trials and identifying how operators can benefit commercially from these
initiative Panelists:
Mr. Ng Fook-Seng
Asia Telecom Sales Director,
Gemalto
Mr. Rajeev Jain ,
Senior Manager-Network Service,
IDEA Cellular,India
17.30 Chairman’s Closing Remarks
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Day
2, Thursday 3rd July 2008
09.15 Chairman’s Opening Remarks
09.30 Exploiting the Benefits of Converting from HUR Process
to NRTRDE
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Optimizing fraud protection solutions to achieve NRTRDE
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Providing HLMN with greater visibility with regards to all
roamer activity
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Reducing time for CDR Exchange and its direct impact on the
value of roaming fraud on operators’ point of view
Mr. Sean Mills
Head – Roaming Projects
Vodafone Group Roaming Services, UK
10.00 Outlining the Importance of Roaming VAS and Increasing
Usage and Driving up ARPU
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Evaluating successful strategies in strategically marketing
roaming VAS as an important factor in achieving seamless roaming services –
User education
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Optimizing VAS services platforms to deliver satisfactory
End-User experience and increased roaming traffic
Mr. Wansit Jeremy Saiyawan
SVP – International Business
Total Access Communications PLC (DTAC), Thailand
10.30 Understanding How Effectively Deployed NRTRDE Process
will Significantly Reduce the risk of Roaming Fraud
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What are the advantages of NRTRDE?
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How will affect the totality of profitable roaming revenues to
have an effective implementation of NRTRDE?
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What are the challenges that each operator would face to
efficiently deploy NRTRDE?
Mr. Colin Yates
Vodafone Group Fraud Adviser
Vodafone UK
11.00 Morning Refreshment Break
11.30 Understanding the High Potential Revenue Generating
Factors of Providing Full Services Prepaid Roaming
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Comparative analysis of USSD Callbacks vs. CAMEL
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Outlining prepaid recharge methods
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Benefits of prepaid roaming short codes and the true essence
of “Roam like Roam” and advantages of using VHE
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Enumerating alternative prepaid roaming solutions’
availability
Mr. Supoj Mahapan
Head – International Roaming
True Move, Thailand
12.00 Countering any Overall Decline in Operator
Revenue by Boosting Full Data Roaming Services
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Analyzing the predominantly SMS or messaging based and
convincing customers to take advantage of full data roaming services
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Examining available roaming agreements both signed and still
being signed
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Outlining impacts of GPRS and 3G services to data roaming’
Future developments
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Maximizing revenue generation techniques through bundled
packages and unlimited data roaming plans
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Examining the impacts of high IOT rates to the trend of data
roaming services in asia
Senior Representative
PT Indosat, Indonesia
12.30 Luncheon
14.00 Using Consumer Feedback on Roaming Services to
Improved Roaming QoS and Ensuring Satisfying QoE
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Improving QoS to deliver exceptional QoE and avoid customers
to churn
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Getting customers’ feedback on how on how to Improve QoS
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How will efficient and effecting testing of QoS will
significantly increase margin from roaming businesses
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Outlining different testing methods
Mr. Janaka Jayalath
GM – Corporate Planning, International Business & VAS
Mobitel Sri Lanka
14.30 Evaluating Strategies for Continuously Improving QoS
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Examining the activities within the GSMA to improve roaming
QoS
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Understanding customers’ QoS expectations when using mobile
roaming services
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Testing QoS and setting up QoS measurement systems fo
inter-operator customer care procedures
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Outlining the practicalities of coordinating global QoS
Mr. Eduard Jebbink
Manager – Roaming GSM
Sprint Nextel, UK & GSMA GRQ Team
15.00 “Right Under Your Nose” – Optimizing Your Network
Processes and Routing
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Maintaining your revenue in a regulated world with decreasing
tariffs
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Discovering Hidden Treasures – Enabling Operators to gain more
from existing traffic
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Reveling issues that block the way to a smooth service –
Bypasses shortcuts, tips that will make subscribers and you happier
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Increasing production – Roaming Departments are responsible
for about 20% of Operators’ revenue – can these people produce more?
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Supplying your roamers with a total seamless userexperience,
regardless of their segment (postpaid,prepaid, 3G,business,youth, etc)
Mr. Alon Weinstein
VP Sales, Asia Pacific & Middle East
Starhome, Singapore
16.00 Afternoon Refreshment Break
16.00 Evaluating How should Operators look at IP Based
Services – Will it be a threat or Opportunity?
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Evaluating the Reality of W-VoIP and the Impacts that it will
make to available roaming services
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Understanding How VoIP services will turn around the face of
roaming services available in Asia – Will it boost available services or will
it weaken it?
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Meeting the challenge of ip based roaming for GPRS and 3G
networks
Mr. Terufumi Maki
Director - VoIP
NTT Communications, Japan
16.30 Roaming Today and Beyond
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Prepaid roaming – Expanding the Roaming Customer Base
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Technology Advancement and impact on roaming service
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GPRS roaming and HSDPA take up while roaming
Mr. Vibhor Shrivastava
Senior Business Consultant
XIUS - bcgi, India
17.00 Chairman’s Closing Remarks
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Hear, Learn & Network with Regional and International Mobile
Operators and Regulators from :
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Prof. Prasit
Prapinmongkolkarn,
Commissioner
NTC, Thailand |
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Mr. Steven Chan
Executive Director
AMI Alliance, Singapore |
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Mr. Sean Mills
Head - Roaming Projects
Vodafone Group Roaming Services, UK |
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Mr. Colin Yates
Vodafone Group Fraud Adviser
Vodafone Group Services, UK |
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Mr. Wansit Jeremy Siayawan
SVP - International Business
Total Access Communications PLC (DTAC),
Thailand |
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Mr. Supoj Mahapan
Head - International Roaming
True Move, Thailand |
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Mr. Navin Pieris
Head of Commercial
Dialog Global, Sri Lanka |
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Mr. Eduard Jebbink
Manager - Roaming GSM
Sprint Nextel & GSMA GRQ Team, UK |
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Mr. Janaka Jayalath
GM - Corporate Planning, International Business & VAS
Mobitel, Sri Lanka |
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Fee Per Delegate :
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