North America Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Country: Trend Forecast and Growth Opportunity
August 31, 2022
Global Markets Direct
121
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North America Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Country: Trend Forecast and Growth Opportunity
Abstract North America queue management system (QMS) market is projected to grow by 5.7% annually in the forecast period and reach $ 351.7 million by 2031, driven by the technological advancements and innovations, the increasing demand to improve staff efficiency and enhancement of customer experience, the rising need to manage customer traffic and customer service, and the growing adoption of cloud and mobile technology. Highlighted with 25 tables and 64 figures, this 121-page report “North America Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Country: Trend Forecast and Growth Opportunity” is based on a comprehensive research of the entire North America queue management system (QMS) market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2018-2021 and provides forecast from 2022 till 2031 with 2021 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
In-depth qualitative analyses include identification and investigation of the following aspects: •Market Structure •Growth Drivers •Restraints and Challenges •Emerging Product Trends & Market Opportunities •Porter’s Fiver Forces The trend and outlook of North America market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify North America queue management system (QMS) market in every aspect of the classification from perspectives of Component Type, Product Type, Queue Type, Deployment Mode, Application, End User, Organization Size, and Country.
Based on Component Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Solutions oPlatform oSoftware •Services oManaged Service oProfessional Service
Based on Product Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Virtual Queuing •Linear Queuing
By Queue Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Structured Queue •Unstructured Queue •Kiosk Based Queue •Mobile Queue •Other Queue Types
By Deployment Mode, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Cloud-based System •On-Premise System
By Application, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Appointment Management •Query Handling •In-Store Management •Workforce Optimization •Real-Time Monitoring •Customer Service •Reporting and Analytics •Other Applications
By End User, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Retail and Consumer Goods •Healthcare and Life Sciences •Utility Service Providers and Airports •BFSI •Hospitality •Government and Public Sector •Transportation and Logistics •IT and Telecom •Other End Users
By Organization Size, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Small and Medium-Sized Enterprises •Large Enterprises
Geographically, the following national/local markets are fully investigated: •U.S. •Canada •Mexico For each key country, detailed analysis and data for annual revenue ($ mn) are available for 2021-2031. The breakdown of national markets by Component Type, Product Type and End User over the forecast years are also included.
The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players. Selected Key Players: Advantech Co., Ltd. AKIS Technologies ATT Systems Group Aurionpro Solutions Limited Lavi Industries QLess, Inc. Qmatic Group Qminder Limited Q-nomy Inc. Qudini SEDCO Holding Seehash Software Pvt. Ltd. Skiplino Wavetec XIPHIAS Software Technologies Pvt. Ltd Xtreme Media Pvt. Ltd. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
Content Table of Contents
1 Introduction8 1.1 Industry Definition and Research Scope8 1.1.1 Industry Definition8 1.1.2 Research Scope9 1.2 Research Methodology12 1.2.1 Overview of Market Research Methodology12 1.2.2 Market Assumption13 1.2.3 Secondary Data13 1.2.4 Primary Data13 1.2.5 Data Filtration and Model Design14 1.2.6 Market Size/Share Estimation15 1.2.7 Research Limitations16 1.3 Executive Summary17 2 Market Overview and Dynamics20 2.1 Market Size and Forecast20 2.1.1 Impact of COVID-19 on World Economy22 2.1.2 Impact of COVID-19 on the Market24 2.2 Major Growth Drivers26 2.3 Market Restraints and Challenges29 2.4 Emerging Opportunities and Market Trends32 2.5 Porter’s Fiver Forces Analysis36 3 Segmentation of North America Market by Component Type40 3.1 Market Overview by Component Type40 3.2 Solutions42 3.3.1 Platform44 3.3.2 Software45 3.3 Services46 3.3.1 Managed Service47 3.3.2 Professional Service48 4 Segmentation of North America Market by Product Type49 4.1 Market Overview by Product Type49 4.2 Virtual Queuing51 4.3 Linear Queuing52 5 Segmentation of North America Market by Queue Type53 5.1 Market Overview by Queue Type53 5.2 Structured Queue55 5.3 Unstructured Queue56 5.4 Kiosk Based Queue57 5.5 Mobile Queue58 5.6 Other Queue Types59 6 Segmentation of North America Market by Deployment Mode60 6.1 Market Overview by Deployment Mode60 6.2 Cloud-based System62 6.3 On-Premise System63 7 Segmentation of North America Market by Application64 7.1 Market Overview by Application64 7.2 Appointment Management66 7.3 Query Handling67 7.4 In-Store Management68 7.5 Workforce Optimization69 7.6 Real-Time Monitoring70 7.7 Customer Service71 7.8 Reporting and Analytics72 7.9 Other Applications73 8 Segmentation of North America Market by End User74 8.1 Market Overview by End User74 8.2 Retail and Consumer Goods77 8.3 Healthcare and Life Sciences78 8.4 Utility Service Providers and Airports79 8.5 BFSI80 8.6 Hospitality81 8.7 Government and Public Sector82 8.8 Transportation and Logistics83 8.9 IT and Telecom84 8.10 Other End Users85 9 Segmentation of North America Market by Organization Size86 9.1 Market Overview by Organization Size86 9.2 Small and Medium-Sized Enterprises88 9.3 Large Enterprises89 10 North America Market 2021-2031 by Country90 10.1 Overview of North America Market90 10.2 U.S.93 10.3 Canada96 10.4 Mexico98 11 Competitive Landscape100 11.1 Overview of Key Vendors100 11.2 New Product Launch, Partnership, Investment, and M&A103 11.3 Company Profiles104 Advantech Co., Ltd.104 AKIS Technologies106 ATT Systems Group107 Aurionpro Solutions Limited108 Lavi Industries109 QLess, Inc.110 Qmatic Group111 Qminder Limited112 Q-nomy Inc.113 Qudini114 SEDCO Holding115 Seehash Software Pvt. Ltd.116 Skiplino117 Wavetec118 XIPHIAS Software Technologies Pvt. Ltd119 Xtreme Media Pvt. Ltd.120 RELATED REPORTS121List of Tables:
Table 1. Snapshot of North America Queue Management System Market in Balanced Perspective, 2021-203118 Table 2. World Economic Outlook, 2021-203123 Table 3. Main Product Trends and Market Opportunities in North America Queue Management System Market32 Table 4. North America Queue Management System Market by Component Type, 2021-2031, $ mn40 Table 5. North America Queue Management System Market: Solutions by Type, 2021-2031, $ mn42 Table 6. North America Queue Management System Market: Services by Type, 2021-2031, $ mn46 Table 7. North America Queue Management System Market by Product Type, 2021-2031, $ mn49 Table 8. North America Queue Management System Market by Queue Type, 2021-2031, $ mn53 Table 9. North America Queue Management System Market by Deployment Mode, 2021-2031, $ mn60 Table 10. North America Queue Management System Market by Application, 2021-2031, $ mn64 Table 11. North America Queue Management System Market by End User, 2021-2031, $ mn74 Table 12. North America Queue Management System Market by Organization Size, 2021-2031, $ mn86 Table 13. North America Queue Management System Market by Country, 2021-2031, $ mn91 Table 14. U.S. Queue Management System Market by Component Type, 2021-2031, $ mn95 Table 15. U.S. Queue Management System Market by Product Type, 2021-2031, $ mn95 Table 16. U.S. Queue Management System Market by End User, 2021-2031, $ mn95 Table 17. Canada Queue Management System Market by Component Type, 2021-2031, $ mn97 Table 18. Canada Queue Management System Market by Product Type, 2021-2031, $ mn97 Table 19. Canada Queue Management System Market by End User, 2021-2031, $ mn97 Table 20. Mexico Queue Management System Market by Component Type, 2021-2031, $ mn99 Table 21. Mexico Queue Management System Market by Product Type, 2021-2031, $ mn99 Table 22. Mexico Queue Management System Market by End User, 2021-2031, $ mn99 Table 23. Advantech Co., Ltd.: Company Snapshot104 Table 24. Advantech Co., Ltd.: Business Segmentation105 Table 25. Advantech Co., Ltd.: Product Portfolio105
North America queue management system (QMS) market is projected to grow by 5.7% annually in the forecast period and reach $ 351.7 million by 2031, driven by the technological advancements and innovations, the increasing demand to improve staff efficiency and enhancement of customer experience, the rising need to manage customer traffic and customer service, and the growing adoption of cloud and mobile technology. Highlighted with 25 tables and 64 figures, this 121-page report “North America Queue Management System (QMS) Market 2021-2031 by Component Type (Solutions, Services), Product Type (Virtual, Linear), Queue Type, Deployment Mode (Cloud-based, On-Premise), Application, End User, Organization Size, and Country: Trend Forecast and Growth Opportunity” is based on a comprehensive research of the entire North America queue management system (QMS) market and all its sub-segments through extensively detailed classifications. Profound analysis and assessment are generated from premium primary and secondary information sources with inputs derived from industry professionals across the value chain. The report is based on studies on 2018-2021 and provides forecast from 2022 till 2031 with 2021 as the base year. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
In-depth qualitative analyses include identification and investigation of the following aspects: •Market Structure •Growth Drivers •Restraints and Challenges •Emerging Product Trends & Market Opportunities •Porter’s Fiver Forces The trend and outlook of North America market is forecast in optimistic, balanced, and conservative view by taking into account of COVID-19 and Russia-Ukraine conflict. The balanced (most likely) projection is used to quantify North America queue management system (QMS) market in every aspect of the classification from perspectives of Component Type, Product Type, Queue Type, Deployment Mode, Application, End User, Organization Size, and Country.
Based on Component Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Solutions oPlatform oSoftware •Services oManaged Service oProfessional Service
Based on Product Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Virtual Queuing •Linear Queuing
By Queue Type, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Structured Queue •Unstructured Queue •Kiosk Based Queue •Mobile Queue •Other Queue Types
By Deployment Mode, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Cloud-based System •On-Premise System
By Application, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Appointment Management •Query Handling •In-Store Management •Workforce Optimization •Real-Time Monitoring •Customer Service •Reporting and Analytics •Other Applications
By End User, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Retail and Consumer Goods •Healthcare and Life Sciences •Utility Service Providers and Airports •BFSI •Hospitality •Government and Public Sector •Transportation and Logistics •IT and Telecom •Other End Users
By Organization Size, the North America market is segmented into the following sub-markets with annual revenue ($ mn) for 2021-2031 included in each section. •Small and Medium-Sized Enterprises •Large Enterprises
Geographically, the following national/local markets are fully investigated: •U.S. •Canada •Mexico For each key country, detailed analysis and data for annual revenue ($ mn) are available for 2021-2031. The breakdown of national markets by Component Type, Product Type and End User over the forecast years are also included.
The report also covers current competitive scenario and the predicted trend; and profiles key vendors including market leaders and important emerging players. Selected Key Players: Advantech Co., Ltd. AKIS Technologies ATT Systems Group Aurionpro Solutions Limited Lavi Industries QLess, Inc. Qmatic Group Qminder Limited Q-nomy Inc. Qudini SEDCO Holding Seehash Software Pvt. Ltd. Skiplino Wavetec XIPHIAS Software Technologies Pvt. Ltd Xtreme Media Pvt. Ltd. (Please note: The report will be updated before delivery so that the latest historical year is the base year and the forecast covers at least 5 years over the base year.)
Table of Contents
1 Introduction8 1.1 Industry Definition and Research Scope8 1.1.1 Industry Definition8 1.1.2 Research Scope9 1.2 Research Methodology12 1.2.1 Overview of Market Research Methodology12 1.2.2 Market Assumption13 1.2.3 Secondary Data13 1.2.4 Primary Data13 1.2.5 Data Filtration and Model Design14 1.2.6 Market Size/Share Estimation15 1.2.7 Research Limitations16 1.3 Executive Summary17 2 Market Overview and Dynamics20 2.1 Market Size and Forecast20 2.1.1 Impact of COVID-19 on World Economy22 2.1.2 Impact of COVID-19 on the Market24 2.2 Major Growth Drivers26 2.3 Market Restraints and Challenges29 2.4 Emerging Opportunities and Market Trends32 2.5 Porter’s Fiver Forces Analysis36 3 Segmentation of North America Market by Component Type40 3.1 Market Overview by Component Type40 3.2 Solutions42 3.3.1 Platform44 3.3.2 Software45 3.3 Services46 3.3.1 Managed Service47 3.3.2 Professional Service48 4 Segmentation of North America Market by Product Type49 4.1 Market Overview by Product Type49 4.2 Virtual Queuing51 4.3 Linear Queuing52 5 Segmentation of North America Market by Queue Type53 5.1 Market Overview by Queue Type53 5.2 Structured Queue55 5.3 Unstructured Queue56 5.4 Kiosk Based Queue57 5.5 Mobile Queue58 5.6 Other Queue Types59 6 Segmentation of North America Market by Deployment Mode60 6.1 Market Overview by Deployment Mode60 6.2 Cloud-based System62 6.3 On-Premise System63 7 Segmentation of North America Market by Application64 7.1 Market Overview by Application64 7.2 Appointment Management66 7.3 Query Handling67 7.4 In-Store Management68 7.5 Workforce Optimization69 7.6 Real-Time Monitoring70 7.7 Customer Service71 7.8 Reporting and Analytics72 7.9 Other Applications73 8 Segmentation of North America Market by End User74 8.1 Market Overview by End User74 8.2 Retail and Consumer Goods77 8.3 Healthcare and Life Sciences78 8.4 Utility Service Providers and Airports79 8.5 BFSI80 8.6 Hospitality81 8.7 Government and Public Sector82 8.8 Transportation and Logistics83 8.9 IT and Telecom84 8.10 Other End Users85 9 Segmentation of North America Market by Organization Size86 9.1 Market Overview by Organization Size86 9.2 Small and Medium-Sized Enterprises88 9.3 Large Enterprises89 10 North America Market 2021-2031 by Country90 10.1 Overview of North America Market90 10.2 U.S.93 10.3 Canada96 10.4 Mexico98 11 Competitive Landscape100 11.1 Overview of Key Vendors100 11.2 New Product Launch, Partnership, Investment, and M&A103 11.3 Company Profiles104 Advantech Co., Ltd.104 AKIS Technologies106 ATT Systems Group107 Aurionpro Solutions Limited108 Lavi Industries109 QLess, Inc.110 Qmatic Group111 Qminder Limited112 Q-nomy Inc.113 Qudini114 SEDCO Holding115 Seehash Software Pvt. Ltd.116 Skiplino117 Wavetec118 XIPHIAS Software Technologies Pvt. Ltd119 Xtreme Media Pvt. Ltd.120 RELATED REPORTS121List of Tables:
Table 1. Snapshot of North America Queue Management System Market in Balanced Perspective, 2021-203118 Table 2. World Economic Outlook, 2021-203123 Table 3. Main Product Trends and Market Opportunities in North America Queue Management System Market32 Table 4. North America Queue Management System Market by Component Type, 2021-2031, $ mn40 Table 5. North America Queue Management System Market: Solutions by Type, 2021-2031, $ mn42 Table 6. North America Queue Management System Market: Services by Type, 2021-2031, $ mn46 Table 7. North America Queue Management System Market by Product Type, 2021-2031, $ mn49 Table 8. North America Queue Management System Market by Queue Type, 2021-2031, $ mn53 Table 9. North America Queue Management System Market by Deployment Mode, 2021-2031, $ mn60 Table 10. North America Queue Management System Market by Application, 2021-2031, $ mn64 Table 11. North America Queue Management System Market by End User, 2021-2031, $ mn74 Table 12. North America Queue Management System Market by Organization Size, 2021-2031, $ mn86 Table 13. North America Queue Management System Market by Country, 2021-2031, $ mn91 Table 14. U.S. Queue Management System Market by Component Type, 2021-2031, $ mn95 Table 15. U.S. Queue Management System Market by Product Type, 2021-2031, $ mn95 Table 16. U.S. Queue Management System Market by End User, 2021-2031, $ mn95 Table 17. Canada Queue Management System Market by Component Type, 2021-2031, $ mn97 Table 18. Canada Queue Management System Market by Product Type, 2021-2031, $ mn97 Table 19. Canada Queue Management System Market by End User, 2021-2031, $ mn97 Table 20. Mexico Queue Management System Market by Component Type, 2021-2031, $ mn99 Table 21. Mexico Queue Management System Market by Product Type, 2021-2031, $ mn99 Table 22. Mexico Queue Management System Market by End User, 2021-2031, $ mn99 Table 23. Advantech Co., Ltd.: Company Snapshot104 Table 24. Advantech Co., Ltd.: Business Segmentation105 Table 25. Advantech Co., Ltd.: Product Portfolio105