North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
North America (NAFTA) BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Abstract
Summary
The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.
Key Highlights
- The North American Free Trade Agreement (NAFTA) is a trade agreement between the countries in North America: the US, Canada and Mexico. The bpo services industry within the NAFTA countries had a total market value of $94,079.6 million in 2021.The Mexico was the fastest growing country, with a CAGR of 7% over the 2017-21 period.
- Within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $85,293.2 million in 2021. This was followed by Canada and Mexico, with a value of $6,292.6 and $2,493.9 million, respectively.
- The US is expected to lead the bpo services industry in the NAFTA bloc, with a value of $111,264.3 million in 2026, followed by Canada and Mexico with expected values of $8,100.2 and $3,509.2 million, respectively.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the NAFTA bpo services Market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the NAFTA bpo services Market
- Leading company profiles reveal details of key bpo services Market players’ NAFTA operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the NAFTA bpo services Market with five year forecasts
- Compares data from the US, Canada and Mexico, alongside individual chapters on each country
Reasons to Buy
- What was the size of the NAFTA bpo services Market by value in 2021?
- What will be the size of the NAFTA bpo services Market in 2026?
- What factors are affecting the strength of competition in the NAFTA bpo services Market?
- How has the Market performed over the last five years?
- What are the main segments that make up the NAFTA bpo services Market?
Content
Table of Contents
1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 NAFTA BPO Services
2.1. Industry Outlook
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Mexico
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in The United States
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 Company Profiles
9.1. CGI Group Inc.
9.2. Capgemini SE
9.3. Genpact Ltd
9.4. Accenture plc
9.5. Infosys Limited
9.6. Cognizant Technology Solutions Corp
9.7. SYNNEX Corporation
10 Appendix
10.1. Methodology
10.2. About MarketLine
List of Tables
Table 1: NAFTA countries bpo services industry, revenue ($m), 2017-26
Table 2: NAFTA countries bpo services industry, revenue ($m), 2017-21
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2021-26
Table 4: Canada BPO services market value: $ million, 2016-21
Table 5: Canada BPO services market category segmentation: % share, by value, 2016-2021
Table 6: Canada BPO services market category segmentation: $ million, 2016-2021
Table 7: Canada BPO services market geography segmentation: $ million, 2021
Table 8: Canada BPO services market value forecast: $ million, 2021-26
Table 9: Canada size of population (million), 2017-21
Table 10: Canada gdp (constant 2005 prices, $ billion), 2017-21
Table 11: Canada gdp (current prices, $ billion), 2017-21
Table 12: Canada inflation, 2017-21
Table 13: Canada consumer price index (absolute), 2017-21
Table 14: Canada exchange rate, 2017-21
Table 15: Mexico BPO services market value: $ million, 2016-21
Table 16: Mexico BPO services market category segmentation: % share, by value, 2016-2021
Table 17: Mexico BPO services market category segmentation: $ million, 2016-2021
Table 18: Mexico BPO services market geography segmentation: $ million, 2021
Table 19: Mexico BPO services market value forecast: $ million, 2021-26
Table 20: Mexico size of population (million), 2017-21
Table 21: Mexico gdp (constant 2005 prices, $ billion), 2017-21
Table 22: Mexico gdp (current prices, $ billion), 2017-21
Table 23: Mexico inflation, 2017-21
Table 24: Mexico consumer price index (absolute), 2017-21
Table 25: Mexico exchange rate, 2017-21
Table 26: United States BPO services market value: $ million, 2016-21
Table 27: United States BPO services market category segmentation: % share, by value, 2016-2021
Table 28: United States BPO services market category segmentation: $ million, 2016-2021
Table 29: United States BPO services market geography segmentation: $ million, 2021
Table 30: United States BPO services market value forecast: $ million, 2021-26
Table 31: United States size of population (million), 2017-21
Table 32: United States gdp (constant 2005 prices, $ billion), 2017-21
Table 33: United States gdp (current prices, $ billion), 2017-21
Table 34: United States inflation, 2017-21
Table 35: United States consumer price index (absolute), 2017-21
Table 36: United States exchange rate, 2017-21
Table 37: CGI Group Inc.: key facts
Table 38: CGI Group Inc.: Annual Financial Ratios
Table 39: CGI Group Inc.: Key Employees
Table 40: CGI Group Inc.: Key Employees Continued
Table 41: Capgemini SE: key facts
Table 42: Capgemini SE: Annual Financial Ratios
Table 43: Capgemini SE: Key Employees
Table 44: Capgemini SE: Key Employees Continued
Table 45: Genpact Ltd: key facts
Table 46: Genpact Ltd: Annual Financial Ratios
Table 47: Genpact Ltd: Key Employees
Table 48: Genpact Ltd: Key Employees Continued
Table 49: Accenture plc: key facts
Table 50: Accenture plc: Annual Financial Ratios
Table 51: Accenture plc: Key Employees
Table 52: Accenture plc: Key Employees Continued
Table 53: Accenture plc: Key Employees Continued
Table 54: Accenture plc: Key Employees Continued
Table 55: Infosys Limited: key facts
Table 56: Infosys Limited: Annual Financial Ratios
Table 57: Infosys Limited: Key Employees
Table 58: Infosys Limited: Key Employees Continued
Table 59: Cognizant Technology Solutions Corp: key facts
Table 60: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 61: Cognizant Technology Solutions Corp: Key Employees
Table 62: Cognizant Technology Solutions Corp: Key Employees Continued
Table 63: SYNNEX Corporation: key facts
Table 64: SYNNEX Corporation: Annual Financial Ratios
Table 65: SYNNEX Corporation: Key Employees
Table 66: SYNNEX Corporation: Key Employees Continued
List of Figures
Figure 1: NAFTA countries bpo services industry, revenue ($m), 2017-26
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2017-21
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2021-26
Figure 4: Canada BPO services market value: $ million, 2016-21
Figure 5: Canada BPO services market category segmentation: $ million, 2016-2021
Figure 6: Canada BPO services market geography segmentation: % share, by value, 2021
Figure 7: Canada BPO services market value forecast: $ million, 2021-26
Figure 8: Forces driving competition in the BPO services market in Canada, 2021
Figure 9: Drivers of buyer power in the BPO services market in Canada, 2021
Figure 10: Drivers of supplier power in the BPO services market in Canada, 2021
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2021
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Canada, 2021
Figure 13: Drivers of degree of rivalry in the BPO services market in Canada, 2021
Figure 14: Mexico BPO services market value: $ million, 2016-21
Figure 15: Mexico BPO services market category segmentation: $ million, 2016-2021
Figure 16: Mexico BPO services market geography segmentation: % share, by value, 2021
Figure 17: Mexico BPO services market value forecast: $ million, 2021-26
Figure 18: Forces driving competition in the BPO services market in Mexico, 2021
Figure 19: Drivers of buyer power in the BPO services market in Mexico, 2021
Figure 20: Drivers of supplier power in the BPO services market in Mexico, 2021
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2021
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2021
Figure 23: Drivers of degree of rivalry in the BPO services market in Mexico, 2021
Figure 24: United States BPO services market value: $ million, 2016-21
Figure 25: United States BPO services market category segmentation: $ million, 2016-2021
Figure 26: United States BPO services market geography segmentation: % share, by value, 2021
Figure 27: United States BPO services market value forecast: $ million, 2021-26
Figure 28: Forces driving competition in the BPO services market in the United States, 2021
Figure 29: Drivers of buyer power in the BPO services market in the United States, 2021
Figure 30: Drivers of supplier power in the BPO services market in the United States, 2021
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2021
Figure 32: Factors influencing the threat of substitutes in the BPO services market in the United States, 2021
Figure 33: Drivers of degree of rivalry in the BPO services market in the United States, 2021
Summary
The NAFTA BPO Services industry profile provides top-line qualitative and quantitative summary information including: Market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the Market.
Key Highlights
- The North American Free Trade Agreement (NAFTA) is a trade agreement between the countries in North America: the US, Canada and Mexico. The bpo services industry within the NAFTA countries had a total market value of $94,079.6 million in 2021.The Mexico was the fastest growing country, with a CAGR of 7% over the 2017-21 period.
- Within the bpo services industry, the US is the leading country among the NAFTA bloc, with market revenues of $85,293.2 million in 2021. This was followed by Canada and Mexico, with a value of $6,292.6 and $2,493.9 million, respectively.
- The US is expected to lead the bpo services industry in the NAFTA bloc, with a value of $111,264.3 million in 2026, followed by Canada and Mexico with expected values of $8,100.2 and $3,509.2 million, respectively.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the NAFTA bpo services Market
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the NAFTA bpo services Market
- Leading company profiles reveal details of key bpo services Market players’ NAFTA operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the NAFTA bpo services Market with five year forecasts
- Compares data from the US, Canada and Mexico, alongside individual chapters on each country
Reasons to Buy
- What was the size of the NAFTA bpo services Market by value in 2021?
- What will be the size of the NAFTA bpo services Market in 2026?
- What factors are affecting the strength of competition in the NAFTA bpo services Market?
- How has the Market performed over the last five years?
- What are the main segments that make up the NAFTA bpo services Market?
Table of Contents
1 Introduction
1.1. What is this report about?
1.2. Who is the target reader?
1.3. How to use this report
1.4. Definitions
2 NAFTA BPO Services
2.1. Industry Outlook
3 BPO Services in Canada
3.1. Market Overview
3.2. Market Data
3.3. Market Segmentation
3.4. Market outlook
3.5. Five forces analysis
4 Macroeconomic Indicators
4.1. Country data
5 BPO Services in Mexico
5.1. Market Overview
5.2. Market Data
5.3. Market Segmentation
5.4. Market outlook
5.5. Five forces analysis
6 Macroeconomic Indicators
6.1. Country data
7 BPO Services in The United States
7.1. Market Overview
7.2. Market Data
7.3. Market Segmentation
7.4. Market outlook
7.5. Five forces analysis
8 Macroeconomic Indicators
8.1. Country data
9 Company Profiles
9.1. CGI Group Inc.
9.2. Capgemini SE
9.3. Genpact Ltd
9.4. Accenture plc
9.5. Infosys Limited
9.6. Cognizant Technology Solutions Corp
9.7. SYNNEX Corporation
10 Appendix
10.1. Methodology
10.2. About MarketLine
List of Tables
Table 1: NAFTA countries bpo services industry, revenue ($m), 2017-26
Table 2: NAFTA countries bpo services industry, revenue ($m), 2017-21
Table 3: NAFTA countries bpo services industry forecast, revenue ($m), 2021-26
Table 4: Canada BPO services market value: $ million, 2016-21
Table 5: Canada BPO services market category segmentation: % share, by value, 2016-2021
Table 6: Canada BPO services market category segmentation: $ million, 2016-2021
Table 7: Canada BPO services market geography segmentation: $ million, 2021
Table 8: Canada BPO services market value forecast: $ million, 2021-26
Table 9: Canada size of population (million), 2017-21
Table 10: Canada gdp (constant 2005 prices, $ billion), 2017-21
Table 11: Canada gdp (current prices, $ billion), 2017-21
Table 12: Canada inflation, 2017-21
Table 13: Canada consumer price index (absolute), 2017-21
Table 14: Canada exchange rate, 2017-21
Table 15: Mexico BPO services market value: $ million, 2016-21
Table 16: Mexico BPO services market category segmentation: % share, by value, 2016-2021
Table 17: Mexico BPO services market category segmentation: $ million, 2016-2021
Table 18: Mexico BPO services market geography segmentation: $ million, 2021
Table 19: Mexico BPO services market value forecast: $ million, 2021-26
Table 20: Mexico size of population (million), 2017-21
Table 21: Mexico gdp (constant 2005 prices, $ billion), 2017-21
Table 22: Mexico gdp (current prices, $ billion), 2017-21
Table 23: Mexico inflation, 2017-21
Table 24: Mexico consumer price index (absolute), 2017-21
Table 25: Mexico exchange rate, 2017-21
Table 26: United States BPO services market value: $ million, 2016-21
Table 27: United States BPO services market category segmentation: % share, by value, 2016-2021
Table 28: United States BPO services market category segmentation: $ million, 2016-2021
Table 29: United States BPO services market geography segmentation: $ million, 2021
Table 30: United States BPO services market value forecast: $ million, 2021-26
Table 31: United States size of population (million), 2017-21
Table 32: United States gdp (constant 2005 prices, $ billion), 2017-21
Table 33: United States gdp (current prices, $ billion), 2017-21
Table 34: United States inflation, 2017-21
Table 35: United States consumer price index (absolute), 2017-21
Table 36: United States exchange rate, 2017-21
Table 37: CGI Group Inc.: key facts
Table 38: CGI Group Inc.: Annual Financial Ratios
Table 39: CGI Group Inc.: Key Employees
Table 40: CGI Group Inc.: Key Employees Continued
Table 41: Capgemini SE: key facts
Table 42: Capgemini SE: Annual Financial Ratios
Table 43: Capgemini SE: Key Employees
Table 44: Capgemini SE: Key Employees Continued
Table 45: Genpact Ltd: key facts
Table 46: Genpact Ltd: Annual Financial Ratios
Table 47: Genpact Ltd: Key Employees
Table 48: Genpact Ltd: Key Employees Continued
Table 49: Accenture plc: key facts
Table 50: Accenture plc: Annual Financial Ratios
Table 51: Accenture plc: Key Employees
Table 52: Accenture plc: Key Employees Continued
Table 53: Accenture plc: Key Employees Continued
Table 54: Accenture plc: Key Employees Continued
Table 55: Infosys Limited: key facts
Table 56: Infosys Limited: Annual Financial Ratios
Table 57: Infosys Limited: Key Employees
Table 58: Infosys Limited: Key Employees Continued
Table 59: Cognizant Technology Solutions Corp: key facts
Table 60: Cognizant Technology Solutions Corp: Annual Financial Ratios
Table 61: Cognizant Technology Solutions Corp: Key Employees
Table 62: Cognizant Technology Solutions Corp: Key Employees Continued
Table 63: SYNNEX Corporation: key facts
Table 64: SYNNEX Corporation: Annual Financial Ratios
Table 65: SYNNEX Corporation: Key Employees
Table 66: SYNNEX Corporation: Key Employees Continued
List of Figures
Figure 1: NAFTA countries bpo services industry, revenue ($m), 2017-26
Figure 2: NAFTA countries bpo services industry, revenue ($m), 2017-21
Figure 3: NAFTA countries bpo services industry forecast, revenue ($m), 2021-26
Figure 4: Canada BPO services market value: $ million, 2016-21
Figure 5: Canada BPO services market category segmentation: $ million, 2016-2021
Figure 6: Canada BPO services market geography segmentation: % share, by value, 2021
Figure 7: Canada BPO services market value forecast: $ million, 2021-26
Figure 8: Forces driving competition in the BPO services market in Canada, 2021
Figure 9: Drivers of buyer power in the BPO services market in Canada, 2021
Figure 10: Drivers of supplier power in the BPO services market in Canada, 2021
Figure 11: Factors influencing the likelihood of new entrants in the BPO services market in Canada, 2021
Figure 12: Factors influencing the threat of substitutes in the BPO services market in Canada, 2021
Figure 13: Drivers of degree of rivalry in the BPO services market in Canada, 2021
Figure 14: Mexico BPO services market value: $ million, 2016-21
Figure 15: Mexico BPO services market category segmentation: $ million, 2016-2021
Figure 16: Mexico BPO services market geography segmentation: % share, by value, 2021
Figure 17: Mexico BPO services market value forecast: $ million, 2021-26
Figure 18: Forces driving competition in the BPO services market in Mexico, 2021
Figure 19: Drivers of buyer power in the BPO services market in Mexico, 2021
Figure 20: Drivers of supplier power in the BPO services market in Mexico, 2021
Figure 21: Factors influencing the likelihood of new entrants in the BPO services market in Mexico, 2021
Figure 22: Factors influencing the threat of substitutes in the BPO services market in Mexico, 2021
Figure 23: Drivers of degree of rivalry in the BPO services market in Mexico, 2021
Figure 24: United States BPO services market value: $ million, 2016-21
Figure 25: United States BPO services market category segmentation: $ million, 2016-2021
Figure 26: United States BPO services market geography segmentation: % share, by value, 2021
Figure 27: United States BPO services market value forecast: $ million, 2021-26
Figure 28: Forces driving competition in the BPO services market in the United States, 2021
Figure 29: Drivers of buyer power in the BPO services market in the United States, 2021
Figure 30: Drivers of supplier power in the BPO services market in the United States, 2021
Figure 31: Factors influencing the likelihood of new entrants in the BPO services market in the United States, 2021
Figure 32: Factors influencing the threat of substitutes in the BPO services market in the United States, 2021
Figure 33: Drivers of degree of rivalry in the BPO services market in the United States, 2021
Related Report
