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This report gives a detailed view of the historical and forecast development
of parcel shop and locker networks.
It includes sections looking at strategies of the main network operators,
profiling locker manufacturers and on seven of the leading markets (France,
Germany, Benelux, Italy, Poland, Spain and the UK).
It quantifies the market size and sets out credible forecast scenarios supported
by clearly stated assumptions.
We also carry out an in-depth analysis of the relevant drivers of growth – in
particular home shopping – setting out historical changes and available
The price includes a follow-up conference call with the Apex Insight team to
discuss findings and go through any questions you may have on areas such as
report methodology, definitions, inputs to our forecast model and alternative
Why is it important?
Parcel shops and locker networks are quickly being rolled out across Europe.
They are rapidly becoming an essential component of the logistics operations
involved in getting internet purchases into the hands of consumers, while also
remaining a key element of spare parts logistics operations.
Those building networks frequently advocate them as the best solutions for
long-standing problems such as the last mile and returns.
Across the whole logistics industry they are one of the fastest-growing areas
and appear likely to remain so in the future.
This report aims to explore what is happening in the market now, what factors
are driving it and provide a view on how it is likely to develop in the future.
What is the methodology?
This report is based on
- Interviews with senior-level contacts in the parcels and home shopping
- Extensive research into published industry sources
- In-depth analysis of the macroeconomic environment and relevant market drivers
- Financial analysis of the accounts of companies in the industry.
Information from these sources has been synthesised and presented clearly and
concisely with extensive use of charts and tables to illuminate points and
Market forecasts have been constructed using simple assumptions which are
clearly stated. Supporting evidence is provided for our assumptions but readers
can easily flex them to model alternative scenarios.
Who is it useful for?
The report is intended for:
- Operators of parcel shop and locker network businesses
- Parcels carriers
- Home shopping / internet retailers
- Operators of field service engineer forces
- Convenience store chains
- Investors in these businesses
- Market regulators and policymakers
- Banks, analysts, consultants and other parties with interests in the sector
About this report 2
About Apex Insight 4
Industry description 10
Benefits of parcel shops and locker networks 10
Field service companies 11
Parcel carriers 11
Site hosts 12
Business models 14
Investment requirements and entry barriers 14
Locker manufacturers 14
Smarte Carte 15
Other suppliers 15
Market size and growth 16
Number of service points 16
Internet retailing 16
Number of post offices 18
Drivers of growth in locations 19
Internet retail 19
Growth in parcel shops and locker locations 19
Risks to forecast growth 20
Competitive landscape 21
Carrier-owned networks 21
Deutsche Post / DHL 21
Otto Group (Hermes / Mondial Relay) 23
LA Poste / DPD 24
Royal Mail / GLS 25
Independent (non-carrier) networks 26
Internet retail market 31
Number of post offices 32
Collection Points 33
Market size 33
Main operators 33
Internet retail 35
Number of post offices 36
Collection Points 37
Market size 37
Main operators 37
Internet retail 39
Number of post offices 40
Collection Points 41
Market size 41
Main operators 42
Internet retail 43
Number of post offices 44
Collection Points 45
Market size 45
Main operators 46
Internet retail 47
Number of post offices 48
Collection Points 49
Market size 49
Main operators 50
Internet retail 51
Number of post offices 53
Collection Points 54
Market size 54
Main operators 54
Internet retail 56
Number of post offices 57
Collection Points 58
Market size 58
Main operators 59
Other European markets 60
Appendix: List of abbreviations 61