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MARKET REPORT DETAIL

Business Traveler Expectations of Technology and Green Initiatives in the Hotels Sector in 2012: Survey Intelligence

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Published Date: Apr, 2012
Format: PDF
No of Pages: 64
 
 
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  • Abstract
  • Table of Contents
Synopsis

- The report is based on primary survey research of more than 2,000 industry professionals who travelled at least once over a three month period. The research was conducted by WMI using its premium consumer panels.
- The report evaluates the importance of green certifications, customer expectations towards key sustainability facilities, and other social responsibility initiatives.
- This report forecasts business traveler expenditure on hotel accommodation, details trends in business travel and provides information on customer expectations of new technologies and services.
- Key topics covered include the forecast of expenditure on hotel accommodation, chief technology features, change in expenditure and critical social responsibility initiatives.
- The survey identifies the level of importance assigned by business traveler respondents towards online reservations and mobile technology services in hotels, categorized by travel frequency, age and company turnover.

Summary

Business Traveler Expectations of Technology and Green Initiatives in the Hotels Sector in 2012: Survey Intelligence' is the result of an extensive multi-industry survey drawn from WMI's exclusive panel of global business travelers. It contains in-depth analysis on global trends in hotel accommodation and forecasts how expenditure patterns are set to change in 2012. This report also examines new technologies, green initiatives and socially responsible measures that appeal to business travelers. Survey results have been presented and analyzed based on travel frequency, age, gender and company turnover.

Scope

The report features the opinions of hotel industry consumer respondents related to the following:
- Average duration of stay at business hotels
- Change in expenditure on hotel accommodation
- Importance of green certifications and key sustainable facilities
- Critical social responsibility initiatives, chief technology features, key website features influencing online reservations and importance of mobile technology services


Reasons To Buy

- Effectively examine business traveler perceptions on the average length of stay in a hotel, the change in hotel accommodation expenditure and determine business growth opportunities.
- Explore business traveler affinity towards green certifications and sustainability initiatives and successfully implement them into hotel operations.
Table of Contents

1 Introduction
1.1 What Is This Report About?
1.2 Definitions
1.3 Methodology
1.4 Profile of Survey Respondents
2 Hotel Visits and Expenditure
2.1 Average Stay at Business Hotels
2.1.1 Average duration of stay at business hotels - analysis by travel frequency
2.1.2 Average duration of stay at business hotels - occupational group
2.1.3 Average duration of stay at business hotels - analysis by company turnover
2.2 Expenditure on Hotel Accommodation
2.2.1 Expenditure on hotel accommodation - analysis by travel frequency
2.2.2 Expenditure on hotel accommodation - analysis by company turnover
2.2.3 Expenditure on hotel accommodation - analysis by industry type
2.3 Changes in Expenditure on Hotel Accommodation
2.3.1 Change in expenditure - analysis by travel frequency
2.3.2 Change in expenditure - analysis by company turnover
3 Expectations of Green Initiatives
3.1 Importance of Green Certifications
3.1.1 Importance of green certified hotels - analysis by travel frequency
3.1.2 Importance of green certified hotels - analysis by turnover
3.2 Customer Expectations of Key Sustainable Facilities
3.2.1 Customer expectations of sustainable hotel facilities - analysis by travel frequency
3.2.2 Customer expectations of sustainable hotel facilities - analysis by company turnover
3.3 Critical Social Responsibility Initiatives
3.3.1 Critical social responsibility initiatives - analysis by travel frequency
3.3.2 Critical social responsibility initiatives - analysis by company turnover
3.3.3 Critical social responsibility initiatives - analysis by industry type
4 Expectations of Key Technological Initiatives
4.1 Chief Technology Features
4.1.1 Chief technology features - analysis by travel frequency
4.1.2 Chief technology features - analysis by turnover
4.2 Key Website Features Influencing Online Reservations
4.2.1 Key website features influencing online reservations - analysis by travel frequency
4.2.2 Key website features influencing online reservations - analysis by age
4.2.3 Key website features influencing online reservations - analysis by company turnover
4.3 Importance of Mobile Technology Services
4.3.1 Importance of mobile technology services - analysis by travel frequency
4.3.2 Importance of mobile technology services - analysis by company turnover
5 Appendix
5.1 Methodology
5.2 Contact Us
5.3 About World Market Intelligence
5.4 Disclaimer


List of Tables

Table 1: Total Global Hotel Industry Business Traveler's Survey Respondents by Industry Type (%)
Table 2: Respondents: Travel Frequency in 2011(%)
Table 3: Respondents: Gender (%), 2011
Table 4: Respondents: Age (%), 2011
Table 5: Respondents: Occupational Group (%), 2011
Table 6: Respondents: Company Turnover (%), 2011
Table 7: Average Duration of Stay at Business Hotels: All Respondents (%), 2011
Table 8: Average Duration of Stay at Business Hotels by Travel Frequency (%), 2011
Table 9: Average Duration of Stay at Business Hotels by Occupational Group (%), 2011
Table 10: Average Duration of Stay at Business Hotels by Company Turnover (%), 2011
Table 11: Expenditure on Hotels (% Overall Travel Expenditure), 2011
Table 12: Expenditure on Hotels by Travel Frequency (% Overall Travel Expenditure), 2011
Table 13: Expenditure on Hotels by Company Turnover (% Overall Travel Expenditure), 2011
Table 14: Expenditure on Hotels by Industry Type (% Overall Travel Expenditure), 2011
Table 15: Change in Expenditure on Hotel Accommodation: All Respondents (%), 2011-2012
Table 16: Change in Expenditure on Hotel Accommodation by Travel Frequency (%), 2011-2012
Table 17: Change in Expenditure on Hotel Accommodation by Company Turnover (%), 2011-2012
Table 18: Importance of Green Certified Hotels: All Respondents (%), 2011-2012
Table 19: Importance of Green Certified Hotel by Travel Frequency (%), 2011-2012
Table 20: Importance of Green Certified Hotel by Company Turnover (%), 2011-2012
Table 21: Customer Expectations of Sustainable Hotel Facilities: All Respondents (%), 2012
Table 22: Customer Expectations of Sustainable Hotel Facilities by Travel Frequency (%), 2012
Table 23: Customer Expectations of Sustainable Hotel Facilities by Company Turnover (%), 2012
Table 24: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Table 25: Critical Social Responsibility Initiatives by Travel Frequency (%), 2012
Table 26: Critical Social Responsibility Initiatives by Company Turnover (%), 2012
Table 27: Critical Social Responsibility Initiatives by Industry Type (%), 2012
Table 28: Major Technology Features: All Respondents (%), 2011-2012
Table 29: Chief Technology Features by Travel Frequency (%), 2011-2012
Table 30: Chief Technology Features by Company Turnover (%), 2011-2012
Table 31: Key Website Features Influencing Online Reservations: All Respondents (%), 2011-2012
Table 32: Key Website Features Influencing Online Reservations by Travel Frequency (%), 2011-2012
Table 33: Key Website Features Influencing Online Reservations by Age (%), 2011-2012
Table 34: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011-2012
Table 35: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Table 36: Importance of Mobile Technology Services by Travel Frequency (%), 2011-2012
Table 37: Importance of Mobile Technology Services by Company Turnover (%), 2011-2012


List of Figures

Figure 1: Average Duration of Stay at Business Hotels: All Respondents (%), 2011
Figure 2: Average Duration of Stay at Business Hotels by Travel Frequency (%), 2011
Figure 3: Average Duration of Stay at Business Hotels by Occupational Group (%), 2011
Figure 4: Average Duration of Stay at Business Hotels by Company Turnover (%), 2011
Figure 5: Expenditure on Hotels (% Overall Travel Expenditure), 2011
Figure 6: Expenditure on Hotels by Travel Frequency (% Overall Travel Expenditure), 2011
Figure 7: Expenditure on Hotels by Company Turnover (% Overall Travel Expenditure), 2011
Figure 8: Expenditure on Hotels by Industry Type (% Overall Travel Expenditure), 2011
Figure 9: Change in Expenditure on Hotel Accommodation: All Respondents (%), 2011-2012
Figure 10: Change in Expenditure on Hotel Accommodation by Travel Frequency (%), 2011-2012
Figure 11: Change in Expenditure on Hotel Accommodation by Company Turnover (%), 2011-2012
Figure 12: Importance of Green Certified Hotels: All Respondents (%), 2011-2012
Figure 13: Importance of Green Certified Hotel by Travel Frequency (%), 2011-2012
Figure 14: Importance of Green Certified Hotel by Company Turnover (%), 2011-2012
Figure 15: Customer Expectations of Sustainable Hotel Facilities: All Respondents (%), 2012
Figure 16: Customer Expectations of Sustainable Hotel Facilities by Travel Frequency (%), 2012
Figure 17: Customer Expectations of Sustainable Hotel Facilities by Company Turnover (%), 2012
Figure 18: Critical Social Responsibility Initiatives: All Respondents (%), 2012
Figure 19: Critical Social Responsibility Initiatives by Travel Frequency (%), 2012
Figure 20: Critical Social Responsibility Initiatives by Company Turnover (%), 2012
Figure 21: Major Technology Features: All Respondents (%), 2011-2012
Figure 22: Chief Technology Features by Travel Frequency (%), 2011-2012
Figure 23: Chief Technology Features by Company Turnover (%), 2011-2012
Figure 24: Key Website Features Influencing Online Reservations: All Respondents (%), 2011-2012
Figure 25: Key Website Features Influencing Online Reservations by Travel Frequency (%), 2011-2012
Figure 26: Key Website Features Influencing Online Reservations by Company Turnover (%), 2011-2012
Figure 27: Importance of Mobile Technology Services: All Respondents (%), 2011-2012
Figure 28: Importance of Mobile Technology Services by Travel Frequency (%), 2011-2012
Figure 29: Importance of Mobile Technology Services by Company Turnover (%), 2011-2012

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