Black Book of Outsourcing

The Black Book of Outsourcing, a Datamonitor Group company, is the industry’s only unbiased client satisfaction resource. The Black Book of Outsourcing’s reports aim to help both customer and provider deal with the root cause of relationship issues through the use of standard industry satisfaction measures. Aggregate customer satisfaction measurement is critical to gauge the entire effectiveness of global outsourcing service implementation and execution. The side-by-side comparison of vendors on each criteria will supplement RFP and selection processes like no other tool available.

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2009 Top Financial Services and Investments Knowledge Process Outsourcing Vendors, Black Book Survey 2009 Results

01 Jan 2010  |  Published by:  Black Book of Outsourcing

In 2009, the Black Book KPO investments industry user survey investigated over 182 contracts held by 740 of the top spending brokerages, investment banks, capital markets and financial conglomerate corporations globally.

In order to rank the organizations, 18 key performance indicators (K...

$ 2,500.00 Read More

2009 Top General Accounting Outsourcing Vendors, Black Book Survey 2009 Results

01 Jan 2010  |  Published by:  Black Book of Outsourcing
In 2009 the Black Book general accounting user survey investigated over 1852 contracts held by 120 of the general accounting firms and companies globally.In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each respective vendor by client type...
$ 2,500.00 Read More

2009 Top Wealth Management Information Technology Outsourcing Vendors, Black Book Survey 2009 Results

01 Jan 2010  |  Published by:  Black Book of Outsourcing

In 2009, the Black Book wealth management, asset management and financial markets industry ITO user survey investigated over 300 contracts held by more than 700 ITO users.

In order to rank the organizations, 18 key performance indicators (KPIs) or criteria are employed, scored on each res...

$ 2,500.00 Read More

2009 Top Mid-market HRO Vendors, Black Book Survey 2009 Results

01 Feb 2010  |  Published by:  Black Book of Outsourcing
In 2009, the Black Book HRO industry user survey investigated over 900 contracts held by 1,622 users in mid-market sized buying organizations and businesses globally. In order to rank the organizations, 18 key performance indicators (KPIs) are employed, scored on each respective vendor by client ...
$ 2,500.00 Read More

2009 Top BI Data Warehousing ITO Vendors, Black Book Survey 2009 Results

01 Feb 2010  |  Published by:  Black Book of Outsourcing
In 2009, the Black Book BI data warehousing industry IT outsourcing (ITO) user survey investigated over 258 contracts held by ITO users. In order to rank the organizations, 18 key performance indicators (KPIs) or criteria were employed, with each respective vendor scored by client type and ranked...
$ 2,500.00 Read More
Total 5 records.