Asia A2P SMS & CPaaS Market Growth (Status and Outlook) 2021-2026
May 24, 2022
Market Research Future
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Asia A2P SMS & CPaaS Market Growth (Status and Outlook) 2021-2026
Abstract Asia A2P SMS & CPaaS Market (Status and Outlook) 2021-2026
Market Overview Asia A2P & CPaaS market is anticipated to register a significant CAGR of 8.9% during the review period to surpass the highest market value of USD 31,394.8 Million by the end of 2026. Application-to-Person messaging (A2P) also known as enterprise or professional SMS is a type of message communication in which mobile messages are sent from an application to a mobile user. Communications Platforms as a Service (CPaaS) facilitates organizations to add communications functionality to internet-authorized applications or devices without the conventional platform. The application of A2P & CPaaS messaging in enterprise business strategy is estimated to enhance the growth of the market in the future.
The regional market is driven by the rising mobile subscriber base and growing demand for messaging platforms in the enterprise sector. However, the lack of infrastructure in developing countries with low per capita income in countries, such as Vietnam and the Philippines is expected to hinder the market during the review period. The communication systems in Asian countries are being upgraded these days because of the rapid technological advancements taking place and the rising adoption of cloud-based technologies.
Market Segmentation Asia A2P SMS & CPaaS market has been segmented on the basis Type, Vertical, and Region. The by Type segment of the market is divided into A2P SMS, CPaaS (Voice), CPaaS (Message excluding SMS), and CPaaS (Video). The by Vertical segment further segmented by BFSI, retail & e-commerce, ITES & telecom, media & entertainment, utilities & logistics, public sector, healthcare, travel & leisure, and others.
Regional Analysis The geographic analysis of the Asia A2P SMS & CPaaS market is categorized into China, India, Japan, Malaysia, Taiwan, the Philippines, Singapore, South Korea, and the rest of APAC. China is expected to drive the largest market share owing to the highest market contribution, due to the large population and several companies preferring messaging over the WeChat application for promotional and transactional security messages. Also, the market growth is attributed to the rising digital payment transactions in the country. The A2P SMS & CPaaS market in India is anticipated to witness the largest CAGR of 10.5% in the Asia region due to the rising applications of messaging services for marketing campaigns as well as for transactional purposes from hospitals, banks, insurance firms, airline companies, the IT & telecommunications companies, retail & e-commerce companies, and others.
Major Players The major players in the Asia A2P SMS & CPaaS market are Twilio Inc (US), RingCentral Inc (US), Infobip Ltd (UK), Sinch (Sweden), Vonage (US), OpenMarket (US), TeleSign (US), MessageBird (Netherlands), Bandwidth Inc. (US), IMImobile PLC (CISCO Systems) (UK), Avaya Inc. (US), Route Mobile Limited (India), Kaleyra (Italy), Plivo Inc. (US), and Mitto (Switzerland).
Content TABLE OF CONTENT S 1EXECUTIVE SUMMARY 2MARKET INTRODUCTION 2.1DEFINITION 2.2SCOPE OF THE STUDY 2.3RESEARCH OBJECTIVE 2.4MARKET STRUCTURE 3RESEARCH METHODOLOGY 4MARKET DYNAMICS 4.1INTRODUCTION 4.2DRIVERS 4.2.1INCREASE IN MOBILE SUBSCRIBER BASE 4.2.2RISING DEMAND FOR MESSAGING PLATFORMS IN THE ENTERPRISE SECTOR 4.3RESTRAINT 4.3.1LACK OF INFRASTRUCTURE 4.4OPPORTUNITY 4.4.1A2P & CPAAS MESSAGING PLATFORM AS A PART OF ENTERPRISE BUSINESS STRATEGY 4.5IMPACT OF COVID-19 4.5.1IMPACT ON OVERALL MARKET Y-O-Y FOR 2020–2022 4.5.2IMPACT ON ENTERPRISE ACROSS VERTICALS 4.5.3IMPACT ON DEMAND FROM THE GOVERNMENT VERTICAL 5MARKET FACTOR ANALYSIS 5.1VALUE CHAIN ANALYSIS 5.1.1A2P & CPAAS SOLUTION PROVIDERS 5.1.2MOBILE NETWORK OPERATORS 5.1.3ENTERPRISES 5.2PORTER’S FIVE FORCES MODEL 5.2.1THREAT OF NEW ENTRANTS 5.2.2BARGAINING POWER OF SUPPLIERS 5.2.3THREAT OF SUBSTITUTES 5.2.4BARGAINING POWER OF BUYERS 5.2.5INTENSITY OF RIVALRY 6ASIA A2P SMS & CPAAS MARKET, BY TYPE 6.1OVERVIEW 6.2A2P SMS 6.3CPAAS (VOICE) 6.4CPAAS (MESSGAE EXCLUDING SMS) 6.5CPAAS (VIDEO) 7ASIA A2P SMS & CPAAS MARKET, BY VERTICAL 7.1OVERVIEW 7.2BFSI 7.3RETAIL AND E-COMMERCE 7.4ITES & TELECOM 7.5MEDIA & ENTERTAINMENT 7.6UTILITIES & LOGISTICS 7.7PUBLIC SECTOR 7.8HEALTHCARE 7.9TRAVEL & LEISURE 7.10OTHERS 8ASIA A2P SMS & CPAAS MARKET, BY COUNTRY 8.1OVERVIEW 8.1.1ASIA A2P SMS & CPAAS MARKET, BY COUNTRY, 2018–2026 (USD MILLION) 8.2CHINA 8.2.1CHINA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.2.2CHINA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.3INDIA 8.3.1INDIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.3.2INDIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.4JAPAN 8.4.1JAPAN: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.4.2JAPAN: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.5MALAYSIA 8.5.1MALAYSIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.5.2MALAYSIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.6TAIWAN 8.6.1TAIWAN: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.6.2TAIWAN: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.7PHILIPPINES 8.7.1PHILIPPINES: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.7.2PHILIPPINES: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.8SINGAPORE 8.8.1SINGAPORE: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.8.2SINGAPORE: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.9SOUTH KOREA 8.9.1SOUTH KOREA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.9.2SOUTH KOREA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.10REST OF ASIA 8.10.1REST OF ASIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.10.2REST OF ASIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 9COMPETITVE LANDSCAPE 9.1COMPETITIVE BENCHMARKING 9.2VENDOR SHARE ANALYSIS 9.3RECENT DEVELOPMENTS 9.3.1PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 9.3.2ACQUISITIONS 9.3.3BUSINESS EXPANSIONS 9.3.4PRODUCT LAUNCHES/DEVELOPMENTS 10COMPANY PROFILES 10.1TWILIO INC. 10.1.1COMPANY OVERVIEW 10.1.2FINANCIAL OVERVIEW 10.1.3PRODUCTS/SOLUTIONS OFFERED 10.1.4KEY DEVELOPMENTS 10.1.5SWOT ANALYSIS 10.1.6KEY STRATEGIES 10.2RINGCENTRAL, INC. 10.2.1COMPANY OVERVIEW 10.2.2FINANCIAL OVERVIEW 10.2.3PRODUCTS/SOLUTIONS OFFERED 10.2.4KEY DEVELOPMENTS 10.2.5SWOT ANALYSIS 10.2.6KEY STRATEGIES 10.3INFOBIP LTD. 10.3.1COMPANY OVERVIEW 10.3.2FINANCIAL OVERVIEW 10.3.3PRODUCTS/SOLUTIONS OFFERED 10.3.4KEY DEVELOPMENTS 10.3.5KEY STRATEGIES 10.4SINCH 10.4.1COMPANY OVERVIEW 10.4.2FINANCIAL OVERVIEW 10.4.3PRODUCTS/SOLUTIONS OFFERED 10.4.4KEY DEVELOPMENTS 10.4.5SWOT ANALYSIS 10.4.6KEY STRATEGIES 10.5VONAGE 10.5.1COMPANY OVERVIEW 10.5.2FINANCIAL OVERVIEW 10.5.3PRODUCTS/SOLUTIONS OFFERED 10.5.4KEY DEVELOPMENTS 10.5.5SWOT ANALYSIS 10.5.6KEY STRATEGIES 10.6OPENMARKET 10.6.1COMPANY OVERVIEW 10.6.2FINANCIAL OVERVIEW 10.6.3PRODUCTS/SOLUTIONS OFFERED 10.6.4KEY DEVELOPMENTS 10.6.5KEY STRATEGIES 10.7TELESIGN 10.7.1COMPANY OVERVIEW 10.7.2FINANCIAL OVERVIEW 10.7.3PRODUCTS/SOLUTIONS OFFERED 10.7.4KEY DEVELOPMENTS 10.7.5KEY STRATEGIES 10.8MESSAGEBIRD 10.8.1COMPANY OVERVIEW 10.8.2FINANCIAL OVERVIEW 10.8.3PRODUCTS/SOLUTIONS OFFERED 10.8.4KEY DEVELOPMENTS 10.8.5KEY STRATEGIES 10.9BANDWIDTH INC. 10.9.1COMPANY OVERVIEW 10.9.2FINANCIAL OVERVIEW 10.9.3PRODUCTS/SOLUTIONS OFFERED 10.9.4KEY DEVELOPMENTS 10.9.5SWOT ANALYSIS 10.9.6KEY STRATEGIES 10.10IMIMOBILE PLC (CISCO SYSTEMS) 10.10.1COMPANY OVERVIEW 10.10.2FINANCIAL OVERVIEW 10.10.3PRODUCTS/SOLUTIONS OFFERED 10.10.4KEY DEVELOPMENTS 10.10.5SWOT ANALYSIS 10.10.6KEY STRATEGIES 10.11AVAYA INC. 10.11.1COMPANY OVERVIEW 10.11.2FINANCIAL OVERVIEW 10.11.3PRODUCTS/SOLUTIONS OFFERED 10.11.4KEY DEVELOPMENTS 10.11.5SWOT ANALYSIS 10.11.6KEY STRATEGIES 10.12ROUTE MOBILE LIMITED 10.12.1COMPANY OVERVIEW 10.12.2FINANCIAL OVERVIEW 10.12.3PRODUCTS/SOLUTIONS OFFERED 10.12.4KEY DEVELOPMENTS 10.12.5SWOT ANALYSIS 10.12.6KEY STRATEGIES 10.13KALEYRA 10.13.1COMPANY OVERVIEW 10.13.2FINANCIAL OVERVIEW 10.13.3PRODUCTS/SOLUTIONS OFFERED 10.13.4KEY DEVELOPMENTS 10.13.5SWOT ANALYSIS 10.13.6KEY STRATEGIES 10.14PLIVO INC. 10.14.1COMPANY OVERVIEW 10.14.2FINANCIAL OVERVIEW 10.14.3PRODUCTS/SOLUTIONS OFFERED 10.14.4KEY DEVELOPMENTS 10.14.5KEY STRATEGIES 10.15MITTO 10.15.1COMPANY OVERVIEW 10.15.2FINANCIAL OVERVIEW 10.15.3PRODUCTS/SOLUTIONS OFFERED 10.15.4KEY DEVELOPMENTS 10.15.5KEY STRATEGIES
Asia A2P SMS & CPaaS Market (Status and Outlook) 2021-2026
Market Overview Asia A2P & CPaaS market is anticipated to register a significant CAGR of 8.9% during the review period to surpass the highest market value of USD 31,394.8 Million by the end of 2026. Application-to-Person messaging (A2P) also known as enterprise or professional SMS is a type of message communication in which mobile messages are sent from an application to a mobile user. Communications Platforms as a Service (CPaaS) facilitates organizations to add communications functionality to internet-authorized applications or devices without the conventional platform. The application of A2P & CPaaS messaging in enterprise business strategy is estimated to enhance the growth of the market in the future.
The regional market is driven by the rising mobile subscriber base and growing demand for messaging platforms in the enterprise sector. However, the lack of infrastructure in developing countries with low per capita income in countries, such as Vietnam and the Philippines is expected to hinder the market during the review period. The communication systems in Asian countries are being upgraded these days because of the rapid technological advancements taking place and the rising adoption of cloud-based technologies.
Market Segmentation Asia A2P SMS & CPaaS market has been segmented on the basis Type, Vertical, and Region. The by Type segment of the market is divided into A2P SMS, CPaaS (Voice), CPaaS (Message excluding SMS), and CPaaS (Video). The by Vertical segment further segmented by BFSI, retail & e-commerce, ITES & telecom, media & entertainment, utilities & logistics, public sector, healthcare, travel & leisure, and others.
Regional Analysis The geographic analysis of the Asia A2P SMS & CPaaS market is categorized into China, India, Japan, Malaysia, Taiwan, the Philippines, Singapore, South Korea, and the rest of APAC. China is expected to drive the largest market share owing to the highest market contribution, due to the large population and several companies preferring messaging over the WeChat application for promotional and transactional security messages. Also, the market growth is attributed to the rising digital payment transactions in the country. The A2P SMS & CPaaS market in India is anticipated to witness the largest CAGR of 10.5% in the Asia region due to the rising applications of messaging services for marketing campaigns as well as for transactional purposes from hospitals, banks, insurance firms, airline companies, the IT & telecommunications companies, retail & e-commerce companies, and others.
Major Players The major players in the Asia A2P SMS & CPaaS market are Twilio Inc (US), RingCentral Inc (US), Infobip Ltd (UK), Sinch (Sweden), Vonage (US), OpenMarket (US), TeleSign (US), MessageBird (Netherlands), Bandwidth Inc. (US), IMImobile PLC (CISCO Systems) (UK), Avaya Inc. (US), Route Mobile Limited (India), Kaleyra (Italy), Plivo Inc. (US), and Mitto (Switzerland).
TABLE OF CONTENT S 1EXECUTIVE SUMMARY 2MARKET INTRODUCTION 2.1DEFINITION 2.2SCOPE OF THE STUDY 2.3RESEARCH OBJECTIVE 2.4MARKET STRUCTURE 3RESEARCH METHODOLOGY 4MARKET DYNAMICS 4.1INTRODUCTION 4.2DRIVERS 4.2.1INCREASE IN MOBILE SUBSCRIBER BASE 4.2.2RISING DEMAND FOR MESSAGING PLATFORMS IN THE ENTERPRISE SECTOR 4.3RESTRAINT 4.3.1LACK OF INFRASTRUCTURE 4.4OPPORTUNITY 4.4.1A2P & CPAAS MESSAGING PLATFORM AS A PART OF ENTERPRISE BUSINESS STRATEGY 4.5IMPACT OF COVID-19 4.5.1IMPACT ON OVERALL MARKET Y-O-Y FOR 2020–2022 4.5.2IMPACT ON ENTERPRISE ACROSS VERTICALS 4.5.3IMPACT ON DEMAND FROM THE GOVERNMENT VERTICAL 5MARKET FACTOR ANALYSIS 5.1VALUE CHAIN ANALYSIS 5.1.1A2P & CPAAS SOLUTION PROVIDERS 5.1.2MOBILE NETWORK OPERATORS 5.1.3ENTERPRISES 5.2PORTER’S FIVE FORCES MODEL 5.2.1THREAT OF NEW ENTRANTS 5.2.2BARGAINING POWER OF SUPPLIERS 5.2.3THREAT OF SUBSTITUTES 5.2.4BARGAINING POWER OF BUYERS 5.2.5INTENSITY OF RIVALRY 6ASIA A2P SMS & CPAAS MARKET, BY TYPE 6.1OVERVIEW 6.2A2P SMS 6.3CPAAS (VOICE) 6.4CPAAS (MESSGAE EXCLUDING SMS) 6.5CPAAS (VIDEO) 7ASIA A2P SMS & CPAAS MARKET, BY VERTICAL 7.1OVERVIEW 7.2BFSI 7.3RETAIL AND E-COMMERCE 7.4ITES & TELECOM 7.5MEDIA & ENTERTAINMENT 7.6UTILITIES & LOGISTICS 7.7PUBLIC SECTOR 7.8HEALTHCARE 7.9TRAVEL & LEISURE 7.10OTHERS 8ASIA A2P SMS & CPAAS MARKET, BY COUNTRY 8.1OVERVIEW 8.1.1ASIA A2P SMS & CPAAS MARKET, BY COUNTRY, 2018–2026 (USD MILLION) 8.2CHINA 8.2.1CHINA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.2.2CHINA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.3INDIA 8.3.1INDIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.3.2INDIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.4JAPAN 8.4.1JAPAN: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.4.2JAPAN: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.5MALAYSIA 8.5.1MALAYSIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.5.2MALAYSIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.6TAIWAN 8.6.1TAIWAN: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.6.2TAIWAN: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.7PHILIPPINES 8.7.1PHILIPPINES: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.7.2PHILIPPINES: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.8SINGAPORE 8.8.1SINGAPORE: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.8.2SINGAPORE: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.9SOUTH KOREA 8.9.1SOUTH KOREA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.9.2SOUTH KOREA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 8.10REST OF ASIA 8.10.1REST OF ASIA: A2P SMS & CPAAS MARKET, BY TYPE, 2018–2026 (USD MILLION) 8.10.2REST OF ASIA: A2P SMS & CPAAS MARKET, BY VERTICAL, 2018–2026 (USD MILLION) 9COMPETITVE LANDSCAPE 9.1COMPETITIVE BENCHMARKING 9.2VENDOR SHARE ANALYSIS 9.3RECENT DEVELOPMENTS 9.3.1PARTNERSHIPS/AGREEMENTS/CONTRACTS/COLLABORATIONS 9.3.2ACQUISITIONS 9.3.3BUSINESS EXPANSIONS 9.3.4PRODUCT LAUNCHES/DEVELOPMENTS 10COMPANY PROFILES 10.1TWILIO INC. 10.1.1COMPANY OVERVIEW 10.1.2FINANCIAL OVERVIEW 10.1.3PRODUCTS/SOLUTIONS OFFERED 10.1.4KEY DEVELOPMENTS 10.1.5SWOT ANALYSIS 10.1.6KEY STRATEGIES 10.2RINGCENTRAL, INC. 10.2.1COMPANY OVERVIEW 10.2.2FINANCIAL OVERVIEW 10.2.3PRODUCTS/SOLUTIONS OFFERED 10.2.4KEY DEVELOPMENTS 10.2.5SWOT ANALYSIS 10.2.6KEY STRATEGIES 10.3INFOBIP LTD. 10.3.1COMPANY OVERVIEW 10.3.2FINANCIAL OVERVIEW 10.3.3PRODUCTS/SOLUTIONS OFFERED 10.3.4KEY DEVELOPMENTS 10.3.5KEY STRATEGIES 10.4SINCH 10.4.1COMPANY OVERVIEW 10.4.2FINANCIAL OVERVIEW 10.4.3PRODUCTS/SOLUTIONS OFFERED 10.4.4KEY DEVELOPMENTS 10.4.5SWOT ANALYSIS 10.4.6KEY STRATEGIES 10.5VONAGE 10.5.1COMPANY OVERVIEW 10.5.2FINANCIAL OVERVIEW 10.5.3PRODUCTS/SOLUTIONS OFFERED 10.5.4KEY DEVELOPMENTS 10.5.5SWOT ANALYSIS 10.5.6KEY STRATEGIES 10.6OPENMARKET 10.6.1COMPANY OVERVIEW 10.6.2FINANCIAL OVERVIEW 10.6.3PRODUCTS/SOLUTIONS OFFERED 10.6.4KEY DEVELOPMENTS 10.6.5KEY STRATEGIES 10.7TELESIGN 10.7.1COMPANY OVERVIEW 10.7.2FINANCIAL OVERVIEW 10.7.3PRODUCTS/SOLUTIONS OFFERED 10.7.4KEY DEVELOPMENTS 10.7.5KEY STRATEGIES 10.8MESSAGEBIRD 10.8.1COMPANY OVERVIEW 10.8.2FINANCIAL OVERVIEW 10.8.3PRODUCTS/SOLUTIONS OFFERED 10.8.4KEY DEVELOPMENTS 10.8.5KEY STRATEGIES 10.9BANDWIDTH INC. 10.9.1COMPANY OVERVIEW 10.9.2FINANCIAL OVERVIEW 10.9.3PRODUCTS/SOLUTIONS OFFERED 10.9.4KEY DEVELOPMENTS 10.9.5SWOT ANALYSIS 10.9.6KEY STRATEGIES 10.10IMIMOBILE PLC (CISCO SYSTEMS) 10.10.1COMPANY OVERVIEW 10.10.2FINANCIAL OVERVIEW 10.10.3PRODUCTS/SOLUTIONS OFFERED 10.10.4KEY DEVELOPMENTS 10.10.5SWOT ANALYSIS 10.10.6KEY STRATEGIES 10.11AVAYA INC. 10.11.1COMPANY OVERVIEW 10.11.2FINANCIAL OVERVIEW 10.11.3PRODUCTS/SOLUTIONS OFFERED 10.11.4KEY DEVELOPMENTS 10.11.5SWOT ANALYSIS 10.11.6KEY STRATEGIES 10.12ROUTE MOBILE LIMITED 10.12.1COMPANY OVERVIEW 10.12.2FINANCIAL OVERVIEW 10.12.3PRODUCTS/SOLUTIONS OFFERED 10.12.4KEY DEVELOPMENTS 10.12.5SWOT ANALYSIS 10.12.6KEY STRATEGIES 10.13KALEYRA 10.13.1COMPANY OVERVIEW 10.13.2FINANCIAL OVERVIEW 10.13.3PRODUCTS/SOLUTIONS OFFERED 10.13.4KEY DEVELOPMENTS 10.13.5SWOT ANALYSIS 10.13.6KEY STRATEGIES 10.14PLIVO INC. 10.14.1COMPANY OVERVIEW 10.14.2FINANCIAL OVERVIEW 10.14.3PRODUCTS/SOLUTIONS OFFERED 10.14.4KEY DEVELOPMENTS 10.14.5KEY STRATEGIES 10.15MITTO 10.15.1COMPANY OVERVIEW 10.15.2FINANCIAL OVERVIEW 10.15.3PRODUCTS/SOLUTIONS OFFERED 10.15.4KEY DEVELOPMENTS 10.15.5KEY STRATEGIES