North America IT Services Market by Service Type, Deployment Mode, Organization Size, Business Function, Vertical (BFSI, Government and Defense, Healthcare, and Consumer Goods and Retail) and Country - Forecast to 2027

Abstract
The North America IT services market size is expected to grow from USD 500.0 billion in 2022 to USD 700.6 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 7.0% during the forecast period. IT services are the application of technical and business expertise to help firms create, manage, and access information and business processes. The North America IT services market is primarily driven by the rising demand for cloud-based IT services across industries. It gives all organizational units remote access to data and applications storage and retrieval. Additionally, the market benefits from the Internet of Things (IoT) and Artificial Intelligence (AI) integration with connected devices and fast digitization. Through the use of business analytics and operational optimization, IT services enable precise forecasting.

As per managed services, managed data center and IT infrastructure to hold largest market size during forecast period

The managed services segment is sub segmented into managed security service, managed network service, managed data center and IT infrastructure, managed communication and collaboration, managed mobility service, and managed information service. As per managed services, managed data center and IT infrastructure market size is expected to grow from USD 43.1 billion in 2022 to USD 62.0 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 7.6% during the forecast period. To fully embrace digitalization, a company's IT infrastructure must be matched with business needs.

Greater security and compliance, agile infrastructure, increased staff productivity, and improved customer experiences are all benefits of IT infrastructure. The servicing and maintenance of all hardware and network equipment, such as installation, upgrading, and patching of Operating Systems (OS) and other software, storage and backups, and fault tolerance, are all typically the responsibility of service providers and are based on the service level agreement. Further, a managed data center is a particular kind of data center model that is set up, run, and supervised by a third-party data center service provider. It offers capabilities and features similar to those of a typical data center but via a Managed Service Platform (MSP).

As per infrastructure integration, network segment to hold largest market size during forecast period

The infrastructure integration segment is further subsegmented into the data center, network, security, mobility, and others. As per infrastructure integration, the network segment holds the largest market size and is expected to grow from USD 40.6 billion in 2022 to USD 48.9 billion by 2027 at a Compound Annual Growth Rate (CAGR) of 3.8%% during the forecast period. Network service providers offer various services to monitor, maintain, and protect the network infrastructure of organizations while reducing network operating costs. New network business tools are released by vendors to link users in various locations and improve communication efficiency.

To operate tasks, such as data transfers and switches, network technology requires network management software. Infrastructure is still not complete without network administration, which ensures that the servers, cabling, and switches are coordinated and achieve the required outcomes. For every industry, reliable and secure network infrastructure has become essential. To guarantee zero network outages and streamline network operations, organizations of all sizes, including SMEs and large corporations, invest extensively in network performance and monitoring solutions and services.

As per application integration, application testing to grow at highest CAGR during forecast period

The application integration segment is further subsegmented into application development, application testing, and application lifecycle management. As per application integration, application testing is expected to grow at the highest CAGR of 12.7% during the forecast period. Applications are checked for accuracy, usability, and consistency during the application testing process, which helps find flaws throughout the entire program. Applications need to be tested for improved functionality after development and before implementation.

It involves a set of programmed manual, automated, or both techniques to reveal software application flaws. It covers every stage of a software program's functional testing. Such testing helps the team assess and enhance the program's quality while also reducing the organization's costs connected with software development and testing. Application testing can take many various forms, including unit testing, integration testing, performance testing, and acceptability testing.

Breakdown of primaries
In-depth interviews were conducted with Chief Executive Officers (CEOs), innovation and technology directors, system integrators, and executives from various key organizations operating in the North America IT services market.

By Company: Tier I: 20%, Tier II: 34%, and Tier III: 46%
By Designation: C-Level Executives: 35%, Directors: 25%, and Others: 40%
By Region: Asia Pacific: 22%, Europe: 11%, North America: 62%, Rest of World: 5%

The report includes a study of key players offering North America IT services. It profiles major vendors in the North America IT services market. Some of the major North America IT services market vendors are IBM (US), Hewlett Packard Enterprise (US), Accenture (Ireland), Cisco (US), Wipro (India), HCL Technologies (India), Cognizant (US), Infosys (US), Rackspace (US), TCS (India), Fujitsu (Japan), Capgemini (France), Ericsson (Sweden), Huawei Technologies Co. Ltd. (US), Nokia Networks (Finland), GTT Communications (US), SAP (Germany), DXC Technology (US), NTT Data (Japan), and NEC Corporation (US).

Research coverage
The market study covers the North America IT services market across segments. It aims at estimating the market size and the growth potential of this market across different segments, such as service type, deployment mode, organization size, business function, vertical, and country. It includes an in-depth competitive analysis of the key players in the market, along with their company profiles, key observations related to product and business offerings, recent developments, and key market strategies.

Key benefits of buying report
The report would provide the market leaders/new entrants with information on the closest approximations of the revenue numbers for the overall North America IT services market and its subsegments. It would help stakeholders understand the competitive landscape and gain more insights better to position their business and plan suitable go-to-market strategies. It also helps stakeholders understand the market's pulse and provides them with information on key market drivers, restraints, challenges, and opportunities.

Content
Table of Contents

1INTRODUCTION19
1.1OBJECTIVES OF STUDY19
1.2MARKET DEFINITION19
1.2.1INCLUSIONS & EXCLUSIONS19
1.3MARKET SCOPE20
1.3.1MARKET SEGMENTATION20
1.3.2YEARS CONSIDERED21
1.4CURRENCY CONSIDERED21
TABLE 1USD EXCHANGE RATE, 2019–202121
1.5STAKEHOLDERS22
1.6SUMMARY OF CHANGES22
2RESEARCH METHODOLOGY23
2.1RESEARCH DATA23
FIGURE 1NORTH AMERICA IT SERVICES MARKET: RESEARCH DESIGN24
2.1.1SECONDARY DATA25
2.1.1.1Key data from secondary sources25
2.1.2PRIMARY DATA26
2.1.2.1Breakdown of primary interviews26
FIGURE 2BREAKDOWN OF PRIMARY INTERVIEWS: BY COMPANY TYPE, DESIGNATION, AND REGION26
2.1.2.2Key data from primary sources27
TABLE 2PRIMARY RESPONDENTS: NORTH AMERICA IT SERVICES MARKET28
2.1.2.3Key industry insights28
2.2MARKET SIZE ESTIMATION28
2.2.1BOTTOM-UP APPROACH29
FIGURE 3MARKET SIZE ESTIMATION METHODOLOGY: BOTTOM-UP APPROACH29
2.2.2TOP-DOWN APPROACH30
FIGURE 4MARKET SIZE ESTIMATION METHODOLOGY: TOP-DOWN APPROACH30
2.3MARKET BREAKDOWN AND DATA TRIANGULATION30
FIGURE 5DATA TRIANGULATION METHODOLOGY31
2.4MARKET FORECAST32
TABLE 3FACTOR ANALYSIS32
2.5RESEARCH ASSUMPTIONS33
2.6LIMITATIONS & RISK ASSESSMENT34
 
3EXECUTIVE SUMMARY35
FIGURE 6NORTH AMERICA IT SERVICES MARKET SNAPSHOT, 2020–202736
FIGURE 7TOP SEGMENTS IN NORTH AMERICA IT SERVICES MARKET37
FIGURE 8PROFESSIONAL SERVICES SEGMENT TO LEAD MARKET BY 202738
FIGURE 9SYSTEM INTEGRATION SERVICES SEGMENT TO LEAD MARKET BY 202739
FIGURE 10INFRASTRUCTURE INTEGRATION SERVICES SEGMENT TO DOMINATE MARKET BY 202740
FIGURE 11APPLICATION LIFECYCLE MANAGEMENT SEGMENT TO LEAD MARKET BY 202741
FIGURE 12NETWORK SEGMENT TO BE LARGEST MARKET BY 202741
FIGURE 13MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE SEGMENT TO BE LARGEST MARKET BY 202742
FIGURE 14OPERATION AND SUPPORT SEGMENT TO LEAD MARKET BY 202743
FIGURE 15CLOUD SEGMENT TO BE LARGER MARKET BY 202744
FIGURE 16SMES SEGMENT TO BE LARGER MARKET BY 202745
FIGURE 17NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION)46
FIGURE 18US TO ACCOUNT FOR LARGER MARKET SHARE BY 202747
4PREMIUM INSIGHTS48
4.1ATTRACTIVE GROWTH OPPORTUNITIES FOR PLAYERS IN NORTH AMERICA IT SERVICES MARKET48
FIGURE 19DRASTIC DEMOGRAPHIC CHANGE AND TECHNOLOGICAL EVOLUTION TO DRIVE NORTH AMERICA IT SERVICES MARKET GROWTH48
4.2NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE (2022 VS. 2027)49
FIGURE 20PROFESSIONAL SERVICES SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 202749
4.3NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE (2022 VS. 2027)49
FIGURE 21CLOUD SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 202749
4.4NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE (2022 VS. 2027)50
FIGURE 22LARGE ENTERPRISES SEGMENT TO ACCOUNT FOR LARGER MARKET SHARE BY 202750
4.5NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION (2022 VS. 2027)50
FIGURE 23OPERATIONS AND SUPPORT BUSINESS SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 202750
4.6NORTH AMERICA IT SERVICES MARKET, BY VERTICAL (2022 VS. 2027)51
FIGURE 24GOVERNMENT AND DEFENSE SEGMENT TO ACCOUNT FOR LARGEST MARKET SHARE BY 202751
4.7NORTH AMERICA IT SERVICES MARKET: INVESTMENT SCENARIO51
FIGURE 25US TO EMERGE AS BEST MARKET FOR INVESTMENTS IN NEXT FIVE YEARS51
 
5MARKET OVERVIEW AND INDUSTRY TRENDS52
5.1INTRODUCTION52
5.2MARKET EVOLUTION52
FIGURE 26EVOLUTION OF NORTH AMERICA IT SERVICES MARKET52
5.3MARKET DYNAMICS53
FIGURE 27NORTH AMERICA IT SERVICES MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES53
5.3.1DRIVERS54
5.3.1.1Increased demand for cloud services54
FIGURE 28BENEFITS OF CLOUD SERVICE54
5.3.1.2Rising digitization among enterprises54
5.3.1.3Rising complications in connectivity55
5.3.1.4Growing need for risk mitigation55
5.3.2RESTRAINTS55
5.3.2.1Privacy and security concerns55
FIGURE 29RANSOMWARE AND PHISHING INCIDENTS ON VARIOUS CHANNELS56
5.3.2.2Increasing number of regulations and compliance56
5.3.3OPPORTUNITIES56
5.3.3.1Increasing demand for managed services among SMEs56
5.3.3.2Exponential growth in IP and cloud traffic57
5.3.3.3Growing demand for system integrators57
5.3.3.4Growing scope for exploring next-generation IT technology in BFSI and healthcare sectors57
5.3.4CHALLENGES58
5.3.4.1Lack of skilled workforce58
5.3.4.2Increase in vendor lock-in risks58
5.3.4.3Complexities involved in integrating IT infrastructure58
5.4CASE STUDY ANALYSIS58
5.4.1ERICSSON HELPED NEWPORT UTILITIES BRING HIGH-SPEED BROADBAND TO RURAL COMMUNITIES59
5.4.2DXC TECHNOLOGY HELPED INAIL FIGHT CYBER THREATS WITH AUTOMATION AND ML59
5.4.3LUMEN TECHNOLOGIES PROVIDED REFINITIV’S CLIENTS WITH SUITE OF FULLY MANAGED TRADING AND DATA PROPOSITIONS60
5.4.4CITRIX ENABLED AUTODESK INCREASE DIGITIZATION60
5.4.5RACKSPACE TECHNOLOGY PROVIDED ZACHRY CORPORATION WITH EXPERTISE AND SUPPORT61
5.5PATENT ANALYSIS61
FIGURE 30NUMBER OF PATENTS PUBLISHED, 2011–202161
FIGURE 31TOP TEN PATENT APPLICANTS (GLOBAL), 202162
TABLE 4TOP PATENT OWNERS62
5.6SUPPLY CHAIN ANALYSIS62
FIGURE 32SUPPLY CHAIN ANALYSIS63
5.7ECOSYSTEM ANALYSIS63
FIGURE 33ECOSYSTEM ANALYSIS63
5.8TECHNOLOGY ANALYSIS64
5.8.1ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING64
5.8.2BIG DATA AND ANALYTICS65
5.8.3CYBERSECURITY65
5.8.4CLOUD COMPUTING65
5.9REGULATORY LANDSCAPE65
5.9.1REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS IN NORTH AMERICA65
TABLE 5LIST OF REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS66
5.9.2REGULATORY IMPLICATIONS AND INDUSTRY STANDARDS67
5.9.2.1General Data Protection Regulation (EU) (2016/679)67
5.9.2.2SEC Rule 17a-467
5.9.2.3ISO/IEC 2700167
5.9.2.4System and Organization Controls 2 Type II Compliance67
5.9.2.5Financial Industry Regulatory Authority68
5.9.2.6Freedom of Information Act68
5.9.2.7Health Insurance Portability and Accountability Act68
5.10PORTER’S FIVE FORCES ANALYSIS69
FIGURE 34PORTER’S FIVE FORCES ANALYSIS69
TABLE 6PORTER’S FIVE FORCES ANALYSIS69
5.10.1THREAT FROM NEW ENTRANTS70
5.10.2THREAT FROM SUBSTITUTES70
5.10.3BARGAINING POWER OF SUPPLIERS70
5.10.4BARGAINING POWER OF BUYERS70
5.10.5INTENSITY OF COMPETITIVE RIVALRY70
5.11KEY CONFERENCES & EVENTS, 2022–202371
TABLE 7KEY CONFERENCES & EVENTS, 2022–202371
5.12PRICING ANALYSIS71
5.12.1NORTH AMERICA IT SERVICES MARKET: PRICE TRENDS71
TABLE 8NORTH AMERICA IT SERVICES MARKET: PRICE LEVELS71
5.12.2AVERAGE SELLING PRICE TRENDS73
TABLE 9NORTH AMERICA IT SERVICES MARKET: AVERAGE SELLING PRICE LEVELS (USD)73
5.13TRENDS/DISRUPTIONS IMPACTING BUYERS73
FIGURE 35TRENDS/DISRUPTIONS IMPACTING BUYERS73
5.14KEY STAKEHOLDERS & BUYING CRITERIA74
5.14.1KEY STAKEHOLDERS IN BUYING PROCESS74
FIGURE 36INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS74
TABLE 10INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR END USERS74
5.14.2BUYING CRITERIA75
FIGURE 37KEY BUYING CRITERIA FOR END USERS75
TABLE 11KEY BUYING CRITERIA FOR END USERS75
6NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE76
6.1INTRODUCTION77
FIGURE 38MANAGED SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 202777
6.1.1SERVICE TYPES: NORTH AMERICA IT SERVICES MARKET DRIVERS77
TABLE 12NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)78
TABLE 13NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)78
6.2PROFESSIONAL SERVICES78
FIGURE 39CONSULTING SERVICES SEGMENT TO GROW AT HIGHEST CAGR BY 202779
TABLE 14NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)79
TABLE 15NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)79
6.2.1SYSTEM INTEGRATION SERVICES80
FIGURE 40APPLICATION INTEGRATION SERVICES SEGMENT TO GROW AT HIGHER CAGR BY 202780
TABLE 16NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)80
TABLE 17NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)81
6.2.1.1Application Integration Services81
6.2.1.1.1Rising need to bridge gap between existing on-premises systems and cloud-based enterprise applications81
FIGURE 41APPLICATION TESTING SEGMENT TO GROW AT HIGHEST CAGR BY 202781
TABLE 18NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)82
TABLE 19NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)82
6.2.1.1.2Application development82
6.2.1.1.3Application testing82
6.2.1.1.4Application lifecycle management83
6.2.1.2Infrastructure Integration Services83
6.2.1.2.1Growing demand for IT platforms83
FIGURE 42MOBILITY SEGMENT TO GROW AT HIGHEST CAGR BY 202783
TABLE 20NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)84
TABLE 21NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)84
6.2.1.2.2Data center84
6.2.1.2.3Mobility84
6.2.1.2.4Network85
6.2.1.2.5Security85
6.2.1.2.6Other infrastructure integration services85
6.2.2TRAINING AND EDUCATION SERVICES85
6.2.2.1Rising need to ensure hassle-free implementation of IT services85
6.2.3CONSULTING SERVICES86
6.2.3.1Increasing need to decrease complexity86
6.3MANAGED SERVICES86
FIGURE 43MANAGED MOBILITY SERVICE TO GROW AT HIGHEST CAGR BY 202786
6.3.1MANAGED SERVICES: NORTH AMERICA IT SERVICES MARKET DRIVERS87
TABLE 22NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)87
TABLE 23NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)88
6.3.2MANAGED SECURITY SERVICE88
6.3.2.1Rising need to protect critical assets from cyberattacks88
6.3.3MANAGED NETWORK SERVICE89
6.3.3.1Increasing demand for managed network services among SMEs89
6.3.4MANAGED DATA CENTER AND IT INFRASTRUCTURE SERVICE89
6.3.4.1Rising demand for better storage and processing capabilities89
6.3.5MANAGED COMMUNICATION AND COLLABORATION SERVICE89
6.3.5.1Growing need for transparent, co-managed services for cloud collaboration89
6.3.6MANAGED MOBILITY SERVICE90
6.3.6.1Rising need to assist IT decision-makers in selecting hardware and applications90
6.3.7MANAGED INFORMATION SERVICE90
6.3.7.1Increasing complexity in business processes90
6.4TELECOM SERVICES90
6.4.1RISING DEMAND FOR ACCESSIBILITY AND RELIABILITY90
7NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE91
7.1INTRODUCTION92
FIGURE 44CLOUD SEGMENT TO ACCOUNT FOR LARGER MARKET SIZE BY 202792
7.1.1DEPLOYMENT MODES: NORTH AMERICA IT SERVICES MARKET DRIVERS92
TABLE 24NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)93
TABLE 25NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)93
7.2ON-PREMISES93
7.2.1ON-PREMISES DEPLOYMENT MODE ENABLES ORGANIZATIONS MAINTAIN DATA SECURITY93
7.3CLOUD94
7.3.1INCREASING RELIANCE OF ORGANIZATIONS ON IT ASSETS TO ENHANCE PRODUCTIVITY94
 
8NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE95
8.1INTRODUCTION96
FIGURE 45SMES SEGMENT TO GROW AT HIGHER CAGR BY 202796
8.1.1ORGANIZATION SIZES: NORTH AMERICA IT SERVICES MARKET DRIVERS96
TABLE 26NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)97
TABLE 27NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)97
8.2SMALL AND MEDIUM-SIZED ENTERPRISES97
8.2.1INCREASING IT SPENDING TO MANAGE BUSINESS OPERATIONS97
8.3LARGE ENTERPRISES98
8.3.1GROWING NEED TO DIGITALIZE AND UPGRADE BUSINESS PROCESSES98
9NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION99
9.1INTRODUCTION100
FIGURE 46SALES AND MARKETING SEGMENT TO GROW AT HIGHEST CAGR BY 2027100
9.1.1BUSINESS FUNCTIONS: NORTH AMERICA IT SERVICES MARKET DRIVERS100
TABLE 28NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)101
TABLE 29NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)101
9.2HUMAN RESOURCE102
9.2.1RISING NEED TO IMPROVE EMPLOYEE ENGAGEMENT AND OPTIMIZE HR PROCESSES102
9.3FINANCE AND ACCOUNTING102
9.3.1EFFICIENT IT SERVICES HELP REMOVE REDUNDANT TASKS102
9.4SALES AND MARKETING102
9.4.1GROWING DEMAND FOR APPROPRIATE TOOLS TO ACHIEVE OUTCOME102
9.5SUPPLY CHAIN MANAGEMENT103
9.5.1IT SERVICES ENABLE TIMELY PROCUREMENT103
9.6OPERATIONS AND SUPPORT103
9.6.1RISING NEED TO IMPROVE PRODUCTIVITY AND QUALITY103
9.7MANUFACTURING103
9.7.1GROWING DEMAND TO ANALYZE, ACCESS, AND SHARE LARGE AMOUNT OF INFORMATION103
9.8OTHER BUSINESS FUNCTIONS104
10NORTH AMERICA IT SERVICES MARKET, BY VERTICAL105
10.1INTRODUCTION106
FIGURE 47HEALTHCARE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD106
10.1.1VERTICALS: NORTH AMERICA IT SERVICES MARKET DRIVERS106
TABLE 30NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION)107
TABLE 31NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION)107
10.2GOVERNMENT AND DEFENSE107
10.2.1RISING DEMAND FOR TRANSFORMATION OF GOVERNMENT INFRASTRUCTURE107
10.3BANKING, FINANCIAL SERVICES, AND INSURANCE (BFSI)108
10.3.1RISING NEED FOR DIGITAL TRANSFORMATION AND IMPROVED CUSTOMER EXPERIENCE108
10.4HEALTHCARE108
10.4.1GROWING DEMAND FOR TOOLS TO SUPPORT USER SECURITY108
10.5MEDIA AND ENTERTAINMENT109
10.5.1TECHNOLOGICAL INNOVATIONS TO FACILITATE PERSONALIZED SERVICES109
10.6CONSUMER GOODS AND RETAIL109
10.6.1RISING USE OF TECHNOLOGY TO ADDRESS MARKET VOLATILITY109
10.7IT AND TELECOM110
10.7.1INCREASED USE OF SMARTPHONES TO DRIVE MOBILITY SOLUTIONS110
10.8OTHER VERTICALS110
11NORTH AMERICA IT SERVICES MARKET, BY COUNTRY111
11.1INTRODUCTION111
11.1.1NORTH AMERICA IT SERVICES MARKET DRIVERS111
11.1.2NORTH AMERICA: RECESSION IMPACT111
FIGURE 48NORTH AMERICA: MARKET SNAPSHOT112
TABLE 32NORTH AMERICA IT SERVICES MARKET, BY COUNTRY, 2017–2021 (USD BILLION)112
TABLE 33NORTH AMERICA IT SERVICES MARKET, BY COUNTRY, 2022–2027 (USD BILLION)113
11.1.3US113
11.1.3.1Increasing number of IT cloud service providers113
TABLE 34US: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)113
TABLE 35US: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)114
TABLE 36US: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)114
TABLE 37US: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)114
TABLE 38US: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)114
TABLE 39US: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)115
TABLE 40US: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)115
TABLE 41US: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)115
TABLE 42US: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)116
TABLE 43US: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)116
TABLE 44US: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)116
TABLE 45US: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)117
TABLE 46US: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)117
TABLE 47US: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)117
TABLE 48US: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)117
TABLE 49US: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)118
TABLE 50US: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)118
TABLE 51US: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)118
TABLE 52US: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION)119
TABLE 53US: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION)119
11.1.4CANADA119
11.1.4.1Rising adoption of cloud by IT service vendors119
TABLE 54CANADA: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2017–2021 (USD BILLION)120
TABLE 55CANADA: NORTH AMERICA IT SERVICES MARKET, BY SERVICE TYPE, 2022–2027 (USD BILLION)120
TABLE 56CANADA: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2017–2021 (USD BILLION)120
TABLE 57CANADA: NORTH AMERICA IT SERVICES MARKET, BY PROFESSIONAL SERVICE, 2022–2027 (USD BILLION)120
TABLE 58CANADA: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2017–2021 (USD BILLION)121
TABLE 59CANADA: NORTH AMERICA IT SERVICES MARKET, BY SYSTEM INTEGRATION SERVICE, 2022–2027 (USD BILLION)121
TABLE 60CANADA: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2017–2021 (USD BILLION)121
TABLE 61CANADA: NORTH AMERICA IT SERVICES MARKET, BY APPLICATION INTEGRATION SERVICE, 2022–2027 (USD BILLION)121
TABLE 62CANADA: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2017–2021 (USD BILLION)122
TABLE 63CANADA: NORTH AMERICA IT SERVICES MARKET, BY INFRASTRUCTURE INTEGRATION SERVICE, 2022–2027 (USD BILLION)122
TABLE 64CANADA: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2017–2021 (USD BILLION)122
TABLE 65CANADA: NORTH AMERICA IT SERVICES MARKET, BY MANAGED SERVICE, 2022–2027 (USD BILLION)123
TABLE 66CANADA: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2017–2021 (USD BILLION)123
TABLE 67CANADA: NORTH AMERICA IT SERVICES MARKET, BY DEPLOYMENT MODE, 2022–2027 (USD BILLION)123
TABLE 68CANADA: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2017–2021 (USD BILLION)123
TABLE 69CANADA: NORTH AMERICA IT SERVICES MARKET, BY ORGANIZATION SIZE, 2022–2027 (USD BILLION)124
TABLE 70CANADA: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2017–2021 (USD BILLION)124
TABLE 71CANADA: NORTH AMERICA IT SERVICES MARKET, BY BUSINESS FUNCTION, 2022–2027 (USD BILLION)124
TABLE 72CANADA: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2017–2021 (USD BILLION)125
TABLE 73CANADA: NORTH AMERICA IT SERVICES MARKET, BY VERTICAL, 2022–2027 (USD BILLION)125
12COMPETITIVE LANDSCAPE126
12.1INTRODUCTION126
12.2MARKET EVALUATION FRAMEWORK126
FIGURE 49MARKET EVALUATION FRAMEWORK126
12.3MARKET SHARE OF TOP VENDORS127
FIGURE 50NORTH AMERICA IT SERVICES MARKET: VENDOR SHARE ANALYSIS127
12.4HISTORICAL REVENUE ANALYSIS OF TOP VENDORS128
FIGURE 51HISTORICAL REVENUE ANALYSIS, 2017–2021 (USD MILLION)128
12.5EVALUATION QUADRANT FOR KEY PLAYERS, 2022128
FIGURE 52COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE129
12.5.1STARS129
12.5.2EMERGING LEADERS129
12.5.3PERVASIVE PLAYERS129
12.5.4PARTICIPANTS130
FIGURE 53COMPANY EVALUATION QUADRANT FOR KEY PLAYERS130
12.5.5COMPETITIVE BENCHMARKING OF KEY PLAYERS131
TABLE 74COMPANY FOOTPRINT, BY SERVICE TYPE131
TABLE 75COMPANY FOOTPRINT, BY COUNTRY131
TABLE 76OVERALL COMPANY FOOTPRINT132
12.6EVALUATION QUADRANT FOR STARTUPS/SMES, 2022132
FIGURE 54EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE133
12.6.1RESPONSIVE COMPANIES133
12.6.2PROGRESSIVE COMPANIES133
12.6.3DYNAMIC COMPANIES133
12.6.4STARTING BLOCKS133
FIGURE 55EVALUATION QUADRANT FOR STARTUPS/SMES134
TABLE 77COMPANY FOOTPRINT FOR STARTUPS/SMES, BY SERVICE TYPE134
TABLE 78COMPANY FOOTPRINT FOR STARTUPS/SMES, BY COUNTRY135
TABLE 79OVERALL COMPANY FOOTPRINT FOR STARTUPS/SMES135
12.6.5COMPETITIVE BENCHMARKING OF STARTUPS/SMES136
TABLE 80DETAILED LIST OF KEY STARTUPS/SMES136
12.7COMPETITIVE SCENARIO136
TABLE 81NORTH AMERICA IT SERVICES MARKET: PRODUCT LAUNCHES, 2019–2022136
TABLE 82NORTH AMERICA IT SERVICES MARKET: DEALS, 2019–2022139
13COMPANY PROFILES145
13.1INTRODUCTION145
13.2KEY PLAYERS145
(Business Overview, Services offered, Recent Developments, MnM View)*
13.2.1IBM145
TABLE 83IBM: BUSINESS OVERVIEW145
FIGURE 56IBM: COMPANY SNAPSHOT146
TABLE 84IBM: SERVICES OFFERED146
TABLE 85IBM: SERVICE LAUNCHES AND BUSINESS EXPANSIONS149
TABLE 86IBM: DEALS150
13.2.2HEWLETT PACKARD ENTERPRISE154
TABLE 87HPE: BUSINESS OVERVIEW154
FIGURE 57HPE: COMPANY SNAPSHOT155
TABLE 88HPE: SERVICES OFFERED155
TABLE 89HPE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS156
TABLE 90HPE: DEALS157
13.2.3ACCENTURE159
TABLE 91ACCENTURE: BUSINESS OVERVIEW159
FIGURE 58ACCENTURE: COMPANY SNAPSHOT160
TABLE 92ACCENTURE: SERVICES OFFERED160
TABLE 93ACCENTURE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS161
TABLE 94ACCENTURE: DEALS162
13.2.4CISCO166
TABLE 95CISCO: BUSINESS OVERVIEW166
FIGURE 59CISCO: COMPANY SNAPSHOT167
TABLE 96CISCO: SERVICES OFFERED167
TABLE 97CISCO: SERVICE LAUNCHES AND BUSINESS EXPANSIONS170
TABLE 98CISCO: DEALS170
13.2.5WIPRO173
TABLE 99WIPRO: BUSINESS OVERVIEW173
FIGURE 60WIPRO: COMPANY SNAPSHOT174
TABLE 100WIPRO: SERVICES OFFERED174
TABLE 101WIPRO: SERVICE LAUNCHES & BUSINESS EXPANSIONS175
TABLE 102WIPRO: DEALS176
13.2.6HCL TECHNOLOGIES178
TABLE 103HCL TECHNOLOGIES: BUSINESS OVERVIEW178
FIGURE 61HCL TECHNOLOGIES: COMPANY SNAPSHOT179
TABLE 104HCL: SERVICES OFFERED179
TABLE 105HCL: SERVICE LAUNCHES AND BUSINESS EXPANSIONS181
TABLE 106HCL: DEALS182
13.2.7COGNIZANT184
TABLE 107COGNIZANT: BUSINESS OVERVIEW184
FIGURE 62COGNIZANT: COMPANY SNAPSHOT185
TABLE 108COGNIZANT: SERVICES OFFERED185
TABLE 109COGNIZANT: SERVICE LAUNCHES AND BUSINESS EXPANSIONS186
TABLE 110COGNIZANT: DEALS186
13.2.8INFOSYS188
TABLE 111INFOSYS: BUSINESS OVERVIEW188
FIGURE 63INFOSYS: COMPANY SNAPSHOT189
TABLE 112INFOSYS: SERVICES OFFERED189
TABLE 113INFOSYS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS191
TABLE 114INFOSYS: DEALS191
13.2.9RACKSPACE193
TABLE 115RACKSPACE: BUSINESS OVERVIEW193
FIGURE 64RACKSPACE: COMPANY SNAPSHOT194
TABLE 116RACKSPACE: SERVICES OFFERED194
TABLE 117RACKSPACE: SERVICE LAUNCHES AND BUSINESS EXPANSIONS195
TABLE 118RACKSPACE: DEALS196
13.2.10TCS197
TABLE 119TCS: BUSINESS OVERVIEW197
FIGURE 65TCS: COMPANY SNAPSHOT198
TABLE 120TCS: SERVICES OFFERED198
TABLE 121TCS: SERVICE LAUNCHES AND BUSINESS EXPANSIONS200
TABLE 122TCS: DEALS201
13.3OTHER PLAYERS203
13.3.1FUJITSU203
13.3.2CAPGEMINI204
13.3.3ERICSSON205
13.3.4HUAWEI TECHNOLOGIES CO. LTD.206
13.3.5NOKIA NETWORKS207
13.3.6GTT COMMUNICATIONS208
13.3.7SAP209
13.3.8DXC TECHNOLOGY210
13.3.9NTT DATA211
13.3.10NEC212
13.3.11DELOITTE213
13.3.12VIRTUSTREAM214
13.3.13DIGITALOCEAN215
13.3.14BLUELOCK216
13.3.15NAVISITE216
13.3.16LUMEN TECHNOLOGIES217
13.3.17INFOR217
13.3.18OPENTEXT218
13.3.19CITRIX219
13.3.20IFS220
13.4SMES/STARTUPS221
13.4.1INVENTIVE WORKS221
13.4.2TECHMATRIX222
13.4.3MISSION CLOUD SERVICES223
13.4.4OPTANIX224
13.4.5SECUREKLOUD225
13.4.6ASCEND TECHNOLOGIES226
13.4.7ESSINTIAL227
13.4.8AUNALYTICS227
13.4.92ND WATCH228
13.4.10CLOUDNOW229
*Details on Business Overview, Services Offered, Recent Developments, MnM View might not be captured in case of unlisted companies.
14ADJACENT/RELATED MARKETS230
14.1INTRODUCTION230
14.1.1RELATED MARKETS230
14.1.2LIMITATIONS230
14.2CLOUD MANAGED SERVICES MARKET230
TABLE 123CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2018–2021 (USD MILLION)231
TABLE 124CLOUD MANAGED SERVICES MARKET, BY VERTICAL, 2022–2027 (USD MILLION)231
14.3MANAGED SERVICES MARKET232
TABLE 125MANAGED SERVICES MARKET, BY REGION, 2016–2020 (USD MILLION)232
TABLE 126MANAGED SERVICES MARKET, BY REGION, 2021–2026 (USD MILLION)232
15APPENDIX233
15.1DISCUSSION GUIDE233
15.2KNOWLEDGESTORE: MARKETSANDMARKETS’ SUBSCRIPTION PORTAL237
15.3CUSTOMIZATION OPTIONS239
15.4RELATED REPORTS239
15.5AUTHOR DETAILS240