Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Germany BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026
Abstract
Summary
BPO Services in Germany industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The German BPO services market had total revenues of $14,734.7 million in 2021, representing a compound annual growth rate (CAGR) of 5.7% between 2016 and 2021.
- The HR Outsourcing segment was the market's most lucrative in 2021, with total revenues of $4,452.8 million, equivalent to 30.2% of the market's overall value.
- The nearshore outsourcing is popular among the German companies due to preference for local language. For functions such as customer service, a company requires agents fluent with German language, hence nearshore outsourcing is preferred by contact center services across the country, thereby driving the market growth.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Germany
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Germany
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Germany bpo services market with five year forecasts
Reasons to Buy
- What was the size of the Germany bpo services market by value in 2021?
- What will be the size of the Germany bpo services market in 2026?
- What factors are affecting the strength of competition in the Germany bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Germany's bpo services market?
Content
Table of Contents
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Germany BPO services market value: $ million, 2016-21
Table 2: Germany BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Germany BPO services market category segmentation: $ million, 2016-2021
Table 4: Germany BPO services market geography segmentation: $ million, 2021
Table 5: Germany BPO services market value forecast: $ million, 2021-26
Table 6: HCL Technologies Limited: key facts
Table 7: HCL Technologies Limited: Annual Financial Ratios
Table 8: HCL Technologies Limited: Key Employees
Table 9: HCL Technologies Limited: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: ISS AS: Key Employees Continued
Table 18: Bertelsmann SE & Co. KGaA: key facts
Table 19: Bertelsmann SE & Co. KGaA: Key Employees
Table 20: Germany size of population (million), 2017-21
Table 21: Germany gdp (constant 2005 prices, $ billion), 2017-21
Table 22: Germany gdp (current prices, $ billion), 2017-21
Table 23: Germany inflation, 2017-21
Table 24: Germany consumer price index (absolute), 2017-21
Table 25: Germany exchange rate, 2017-21
List of Figures
Figure 1: Germany BPO services market value: $ million, 2016-21
Figure 2: Germany BPO services market category segmentation: $ million, 2016-2021
Figure 3: Germany BPO services market geography segmentation: % share, by value, 2021
Figure 4: Germany BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in Germany, 2021
Figure 6: Drivers of buyer power in the BPO services market in Germany, 2021
Figure 7: Drivers of supplier power in the BPO services market in Germany, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Germany, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in Germany, 2021
Summary
BPO Services in Germany industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.
Key Highlights
- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The German BPO services market had total revenues of $14,734.7 million in 2021, representing a compound annual growth rate (CAGR) of 5.7% between 2016 and 2021.
- The HR Outsourcing segment was the market's most lucrative in 2021, with total revenues of $4,452.8 million, equivalent to 30.2% of the market's overall value.
- The nearshore outsourcing is popular among the German companies due to preference for local language. For functions such as customer service, a company requires agents fluent with German language, hence nearshore outsourcing is preferred by contact center services across the country, thereby driving the market growth.
Scope
- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in Germany
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the bpo services market in Germany
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Germany bpo services market with five year forecasts
Reasons to Buy
- What was the size of the Germany bpo services market by value in 2021?
- What will be the size of the Germany bpo services market in 2026?
- What factors are affecting the strength of competition in the Germany bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up Germany's bpo services market?
Table of Contents
1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. HCL Technologies Limited
8.2. Capgemini SE
8.3. ISS AS
8.4. Bertelsmann SE & Co. KGaA
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine
List of Tables
Table 1: Germany BPO services market value: $ million, 2016-21
Table 2: Germany BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Germany BPO services market category segmentation: $ million, 2016-2021
Table 4: Germany BPO services market geography segmentation: $ million, 2021
Table 5: Germany BPO services market value forecast: $ million, 2021-26
Table 6: HCL Technologies Limited: key facts
Table 7: HCL Technologies Limited: Annual Financial Ratios
Table 8: HCL Technologies Limited: Key Employees
Table 9: HCL Technologies Limited: Key Employees Continued
Table 10: Capgemini SE: key facts
Table 11: Capgemini SE: Annual Financial Ratios
Table 12: Capgemini SE: Key Employees
Table 13: Capgemini SE: Key Employees Continued
Table 14: ISS AS: key facts
Table 15: ISS AS: Annual Financial Ratios
Table 16: ISS AS: Key Employees
Table 17: ISS AS: Key Employees Continued
Table 18: Bertelsmann SE & Co. KGaA: key facts
Table 19: Bertelsmann SE & Co. KGaA: Key Employees
Table 20: Germany size of population (million), 2017-21
Table 21: Germany gdp (constant 2005 prices, $ billion), 2017-21
Table 22: Germany gdp (current prices, $ billion), 2017-21
Table 23: Germany inflation, 2017-21
Table 24: Germany consumer price index (absolute), 2017-21
Table 25: Germany exchange rate, 2017-21
List of Figures
Figure 1: Germany BPO services market value: $ million, 2016-21
Figure 2: Germany BPO services market category segmentation: $ million, 2016-2021
Figure 3: Germany BPO services market geography segmentation: % share, by value, 2021
Figure 4: Germany BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the BPO services market in Germany, 2021
Figure 6: Drivers of buyer power in the BPO services market in Germany, 2021
Figure 7: Drivers of supplier power in the BPO services market in Germany, 2021
Figure 8: Factors influencing the likelihood of new entrants in the BPO services market in Germany, 2021
Figure 9: Factors influencing the threat of substitutes in the BPO services market in Germany, 2021
Figure 10: Drivers of degree of rivalry in the BPO services market in Germany, 2021
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