Global BPO Services Market Summary, Competitive Analysis and Forecast, 2017-2026

Abstract

Summary

Global BPO Services industry profile provides top-line qualitative and quantitative summary information including: market size (value 2017-21, and forecast to 2026). The profile also contains descriptions of the leading players including key financial metrics and analysis of competitive pressures within the market.

Key Highlights

- BPO services include revenues generated both from signed deals that remain under contract and the annual revenues associated with new contracts signed within a particular calendar year. The services include the outsourcing of functions such as customer relationship management, knowledge process outsourcing, finance & accounting, human resources, procurement, and vertical-specific processes. The total value of the market represents the demand for the service coming from a particular country.
- The global BPO services market had total revenues of $279,753.9 million in 2021, representing a compound annual growth rate (CAGR) of 5.7% between 2016 and 2021.
- The HR outsourcing segment was the market's most lucrative in 2021, with total revenues of $76,300.8 million, equivalent to 27.3% of the market's overall value.
- Global BPO services market is growing significantly in recent years owing to the rising organizational focus on increasing flexibility, improving efficiency, minimizing capital and operating expenditure and improving service quality.

Scope

- Save time carrying out entry-level research by identifying the size, growth, major segments, and leading players in the bpo services market in the global
- Use the Five Forces analysis to determine the competitive intensity and therefore attractiveness of the global bpo services market
- Leading company profiles reveal details of key bpo services market players’ global operations and financial performance
- Add weight to presentations and pitches by understanding the future growth prospects of the Global bpo services market with five year forecasts

Reasons to Buy

- What was the size of the Global bpo services market by value in 2021?
- What will be the size of the Global bpo services market in 2026?
- What factors are affecting the strength of competition in the Global bpo services market?
- How has the market performed over the last five years?
- What are the main segments that make up the global's bpo services market?

Content

Table of Contents

1 Executive Summary
1.1. Market value
1.2. Market value forecast
1.3. Category segmentation
1.4. Geography segmentation
1.5. Market rivalry
1.6. Competitive Landscape
2 Market Overview
2.1. Market definition
2.2. Market analysis
3 Market Data
3.1. Market value
4 Market Segmentation
4.1. Category segmentation
4.2. Geography segmentation
5 Market Outlook
5.1. Market value forecast
6 Five Forces Analysis
6.1. Summary
6.2. Buyer power
6.3. Supplier power
6.4. New entrants
6.5. Threat of substitutes
6.6. Degree of rivalry
7 Competitive Landscape
7.1. Who are the leading players?
7.2. What strategies do the leading players follow?
7.3. What are the strengths of leading players?
7.4. What were the most recent market developments?
8 Company Profiles
8.1. Accenture plc
8.2. Infosys Limited
8.3. Capgemini SE
8.4. TMF Group B.V.
9 Macroeconomic Indicators
9.1. Country data
10 Appendix
10.1. Methodology
10.2. Industry associations
10.3. Related MarketLine research
10.4. About MarketLine

List of Tables
Table 1: Global BPO services market value: $ million, 2016-21
Table 2: Global BPO services market category segmentation: % share, by value, 2016-2021
Table 3: Global BPO services market category segmentation: $ million, 2016-2021
Table 4: Global BPO services market geography segmentation: $ million, 2021
Table 5: Global BPO services market value forecast: $ million, 2021-26
Table 6: Accenture plc: key facts
Table 7: Accenture plc: Annual Financial Ratios
Table 8: Accenture plc: Key Employees
Table 9: Accenture plc: Key Employees Continued
Table 10: Accenture plc: Key Employees Continued
Table 11: Accenture plc: Key Employees Continued
Table 12: Infosys Limited: key facts
Table 13: Infosys Limited: Annual Financial Ratios
Table 14: Infosys Limited: Key Employees
Table 15: Infosys Limited: Key Employees Continued
Table 16: Capgemini SE: key facts
Table 17: Capgemini SE: Annual Financial Ratios
Table 18: Capgemini SE: Key Employees
Table 19: Capgemini SE: Key Employees Continued
Table 20: TMF Group B.V.: key facts
Table 21: TMF Group B.V.: Key Employees
Table 22: Global exchange rate, 2017-21

List of Figures
Figure 1: Global BPO services market value: $ million, 2016-21
Figure 2: Global BPO services market category segmentation: $ million, 2016-2021
Figure 3: Global BPO services market geography segmentation: % share, by value, 2021
Figure 4: Global BPO services market value forecast: $ million, 2021-26
Figure 5: Forces driving competition in the global BPO services market, 2021
Figure 6: Drivers of buyer power in the global BPO services market, 2021
Figure 7: Drivers of supplier power in the global BPO services market, 2021
Figure 8: Factors influencing the likelihood of new entrants in the global BPO services market, 2021
Figure 9: Factors influencing the threat of substitutes in the global BPO services market, 2021
Figure 10: Drivers of degree of rivalry in the global BPO services market, 2021