Digital BSS Market by Offering (Solutions & Services), Solution (Revenue & Billing Management, Customer Management, Order Management, and Product Management), Vertical (BFSI, Telecom, and Retail & eCommerce) and Region - Global Forecast to 2028

Abstract
The digital BSS market is estimated at USD 5.8 billion in 2023 to USD 12.5 billion by 2028 at a Compound Annual Growth Rate (CAGR) of 16.6%. The increasing adoption of cloud-based solutions over traditional on-premises solutions is driving the growth of the digital BSS market. Cloud computing is a major trend in the telecommunications industry, and it is also having a significant impact on digital BSS. Cloud-based BSS solutions offer a number of benefits over traditional on-premises solutions, including scalability, flexibility, and cost-effectiveness.

"By offering, license and maintenance segment to hold the largest market size during the forecast period."

License and maintenance service is a significant part of ensuring that digital BSS solutions are used effectively and efficiently. It helps to keep the software up-to-date and secure, and it provides users with the support they need to get the most out of the software. License and maintenance service helps to enhance the user experience by providing training on the software use. Also, the license and maintenance service help to improve security by providing security patches and updates.

“Based on the Solution, the customer management segment is expected to register the highest growth rate during the forecast period.”

The digitization of the customer management solution enhances the customer experience by introducing next-generation technologies, such as IoT, AI, big data, analytics, and cloud. For instance, various digital BSS solution vendors have introduced the predictive analytics feature in their digital BSS solutions to predict customer behavior and their buying pattern for further product customization and order management.

"Europe to register the second largest market size during the forecast period."

Europe is expected to hold the second-largest market share in the global digital BSS market. The region comprises major growing economies, such as the UK and Germany, which offer great growth opportunities to the digital BSS market. The increasing requirement for quicker computing abilities, virtualized environment with analytics, security, digitalization, high-volume networking, and increased overall speed and responsiveness of digital BSS solutions are the most important driving factors for the European digital BSS market.

Breakdown of primaries
The study contains insights from various industry experts, from solution vendors to Tier 1 companies.

The break-up of the primaries is as follows:
•By Company Type: Tier 1 – 35%, Tier 2 – 45%, and Tier 3 – 20%
•By Designation: C-level – 35%, D-level – 25%, and Others – 40%
•By Region: North America – 45%, Europe – 20%, Asia Pacific – 30%, and the Rest of the World- 5%.

The major players in the digital BSS market include Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).These players have adopted various growth strategies, such as partnerships, agreements and collaborations, new product launches, enhancements, and acquisitions to expand their footprint in the digital BSS market.

Research Coverage
The market study covers the digital BSS market size across different segments. It aims at estimating the market size and the growth potential across different segments, including offerings (solutions and services), solutions, verticals, and regions. The study includes an in-depth competitive analysis of the leading market players, their company profiles, key observations related to product and business offerings, recent developments, and market strategies.

Key Benefits of Buying the Report
The report will help the market leaders/new entrants with information on the closest approximations of the global digital BSS market's revenue numbers and subsegments. This report will help stakeholders understand the competitive landscape and gain more insights to position their businesses better and plan suitable go-to-market strategies. Moreover, the report will provide insights for stakeholders to understand the market's pulse and provide them with information on key market drivers, restraints, challenges, and opportunities.
The report provides insights on the following pointers:

Analysis of key drivers (advent of tailored BSS solutions and new commercial models, reduced operational costs, and increasing online transactions and use of multiple mobile devices), restraints (time and cost constraints), opportunities (outcome and pull economies, and NGOSS proliferates traditional BSS solutions in the telecom vertical), and challenges (increasing complexities in network transactions and integration of digital BSS solutions with legacy systems, and lack of expertise in telecom companies to implement digital BSS solutions) influencing the growth of the digital BSS market.

Product Development/Innovation:Detailed insights on upcoming technologies, research & development activities, and new product & service launches in the digital BSS market.

Market Development: Comprehensive information about lucrative markets – the report analyses the digital BSS market across various regions.

Market Diversification: Exhaustive information about new products & services, untapped geographies, recent developments, and investments in the digital BSS market.

Competitive Assessment: In-depth assessment of market shares, growth strategies, and service offerings of leading players, including Amdocs Limited (US), Huawei Technologies Co. Ltd (China), LM Ericsson Telephone Company (Sweden), CSG Systems International, Inc. (US), Nokia Corporation (Finland), International Business Machines Corporation (US), ZTE Corporation (China), Optiva Inc. (Canada), Sigma Systems Canada LP. (US), Cerillion Technologies Limited (UK), Sterlite Technologies Limited (India), Accenture plc (Ireland), Capgemini SE (France), Infosys Limited (India), Oracle Corporation (US), Mahindra Comviva (India), Qvantel (Finland), BearingPoint (Netherlands), Formula Telecom Solutions Ltd. (US), MATRIXX Software, Inc. (US), MIND C.T.I. Ltd. (UK), and Tata Consultancy Services Limited (India). Hansen Technologies (Australia), Comarch SA (Poland), Avema Corporation (Ontario), and Suntech S.A. (Poland).

Content
Table of Contents

1INTRODUCTION34
1.1STUDY OBJECTIVES34
1.2MARKET DEFINITION34
1.3STUDY SCOPE35
1.3.1MARKET SEGMENTATION35
1.3.2REGIONS COVERED35
1.3.3INCLUSIONS AND EXCLUSIONS36
1.4YEARS CONSIDERED36
1.5CURRENCY CONSIDERED37
TABLE 1USD EXCHANGE RATES, 2020–202237
1.6STAKEHOLDERS37
1.7RECESSION IMPACT38
1.8SUMMARY OF CHANGES38
2RESEARCH METHODOLOGY39
2.1RESEARCH DATA39
FIGURE 1RESEARCH DESIGN39
2.1.1SECONDARY DATA40
2.1.2PRIMARY DATA40
2.1.2.1Breakdown of primary profiles40
2.1.2.2Key industry insights41
2.2MARKET SIZE ESTIMATION41
FIGURE 2MARKET SIZE ESTIMATION APPROACHES41
FIGURE 3MARKET SIZE ESTIMATION METHODOLOGY, APPROACH 1: SUPPLY-SIDE ANALYSIS OF REVENUE FROM VENDORS OF DIGITAL BSS SOLUTIONS AND SERVICES42
2.2.1BOTTOM-UP APPROACH42
FIGURE 4BOTTOM-UP APPROACH43
FIGURE 5MARKET SIZE ESTIMATION METHODOLOGY – APPROACH 1, BOTTOM-UP (SUPPLY SIDE): COLLECTIVE REVENUE OF DIGITAL BSS VENDORS43
2.2.2TOP-DOWN APPROACH43
FIGURE 6TOP-DOWN APPROACH44
2.2.3DIGITAL BSS MARKET ESTIMATION: DEMAND-SIDE ANALYSIS44
FIGURE 7MARKET SIZE ESTIMATION METHODOLOGY: DEMAND-SIDE ANALYSIS44
2.3DATA TRIANGULATION45
FIGURE 8DATA TRIANGULATION45
2.4FACTOR ANALYSIS46
TABLE 2FACTOR ANALYSIS46
2.5RESEARCH ASSUMPTIONS46
2.6LIMITATIONS AND RISK ASSESSMENT46
2.7IMPACT OF RECESSION ON DIGITAL BSS MARKET47
FIGURE 9IMPACT OF RECESSION ON DIGITAL BSS MARKET47
3EXECUTIVE SUMMARY48
FIGURE 10DIGITAL BSS MARKET, 2021–2028 (USD MILLION)50
FIGURE 11DIGITAL BSS MARKET, BY REGION, 202350
4PREMIUM INSIGHTS51
4.1ATTRACTIVE OPPORTUNITIES FOR PLAYERS IN DIGITAL BSS MARKET51
FIGURE 12INCREASING SERVICE OPTIONS AND COMPLEX IT INFRASTRUCTURE TO DRIVE MARKET EXPANSION51
4.2DIGITAL BSS MARKET: MAJOR SEGMENTS51
FIGURE 13SERVICES, REVENUE AND BILLING MANAGEMENT, AND BFSI SEGMENTS TO ACCOUNT FOR SIGNIFICANT SHARE IN 202351
4.3DIGITAL BSS MARKET, BY OFFERING52
FIGURE 14SERVICES SEGMENT TO ACCOUNT FOR LARGER SHARE IN 202352
4.4DIGITAL BSS MARKET, BY SOLUTION52
FIGURE 15REVENUE & BILLING MANAGEMENT SEGMENT TO LEAD MARKET IN 202352
4.5DIGITAL BSS MARKET, BY VERTICAL53
FIGURE 16BFSI SEGMENT TO ACCOUNT FOR LARGEST SHARE IN 202353
4.6NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY AND KEY VERTICAL53
FIGURE 17US AND BFSI SEGMENT TO ACCOUNT FOR SIGNIFICANT SHARE IN 202353
5MARKET OVERVIEW AND INDUSTRY TRENDS54
5.1INTRODUCTION54
5.2MARKET DYNAMICS54
FIGURE 18DIGITAL BSS MARKET: DRIVERS, RESTRAINTS, OPPORTUNITIES, AND CHALLENGES54
5.2.1DRIVERS55
5.2.1.1Advent of tailored BSS solutions and commercial models55
5.2.1.2Need for reduced operational costs55
5.2.1.3Increase in online transactions and use of multiple mobile devices55
5.2.2RESTRAINTS55
5.2.2.1Expensive and time-consuming implementation of digital BSS solutions55
5.2.3OPPORTUNITIES56
5.2.3.1Growing emphasis on outcome and pull economies56
5.2.3.2Development and optimization of telecom operators’ businesses56
5.2.4CHALLENGES56
5.2.4.1Increasing complexities in network transactions and integration of digital BSS solutions with legacy systems56
5.2.4.2Lack of expertise in telecom companies57
5.3INDUSTRY TRENDS57
5.3.1CASE STUDY ANALYSIS57
5.3.1.1Case Study 1: MVNO adopted Optiva’s BSS Platform in SaaS model to improve customer satisfaction57
5.3.1.2Case Study 2: Optiva’s BSS Suite enabled rapid MVNO onboarding and enhanced customer experience for leading Mexican telecom provider58
5.3.1.3Case Study 3: Cerillion’s Convergent CRM & Billing Solution revolutionized BTC’s service offerings and customer experience59
5.3.1.4Case Study 4: Cerillion provided SWAN with solutions comprising various modules from its Enterprise BSS/OSS Suite60
5.3.2ECOSYSTEM ANALYSIS61
FIGURE 19ECOSYSTEM MAP61
TABLE 3ROLE OF PLAYERS IN MARKET ECOSYSTEM61
5.3.2.1Communication service providers62
5.3.2.2System integrators62
5.3.2.3Technology partners62
5.3.2.4Solution providers62
5.3.3VALUE CHAIN ANALYSIS63
FIGURE 20VALUE CHAIN ANALYSIS63
5.3.4REGULATORY LANDSCAPE63
5.3.4.1Regulatory bodies, government agencies, and other organizations63
TABLE 4NORTH AMERICA: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS63
TABLE 5EUROPE: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS64
TABLE 6ASIA PACIFIC: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS64
TABLE 7ROW: REGULATORY BODIES, GOVERNMENT AGENCIES, AND OTHER ORGANIZATIONS64
5.3.4.2North America65
5.3.4.2.1US65
5.3.4.2.2Canada65
5.3.4.3Europe65
5.3.4.3.1UK65
5.3.4.3.2Germany65
5.3.4.4Asia Pacific65
5.3.4.4.1China65
5.3.4.4.2India66
5.3.4.4.3Japan66
5.3.4.5Middle East & Africa66
5.3.4.5.1UAE66
5.3.4.5.2South Africa66
5.3.4.6Latin America66
5.3.4.6.1Mexico66
5.3.5AVERAGE SELLING PRICE ANALYSIS66
5.3.5.1Average selling price analysis for key players66
TABLE 8AVERAGE SELLING PRICE ANALYSIS FOR KEY PLAYERS66
5.3.5.2Pricing models67
5.3.6PORTER’S FIVE FORCES ANALYSIS67
TABLE 9IMPACT OF PORTER’S FORCES ON DIGITAL BSS MARKET67
5.3.6.1Threat of new entrants67
5.3.6.2Threat of substitutes67
5.3.6.3Bargaining power of buyers67
5.3.6.4Bargaining power of suppliers68
5.3.6.5Intensity of competitive rivalry68
5.3.7TECHNOLOGY ANALYSIS68
5.3.7.1Cloud Computing68
5.3.7.2Artificial Intelligence68
5.3.7.3Machine Learning68
5.3.7.4Big Data Analytics68
5.3.8PATENT ANALYSIS68
5.3.8.1Methodology68
5.3.8.2Document types69
TABLE 10PATENTS FILED, 2021–202369
5.3.8.3Innovation and patent applications69
FIGURE 21NUMBER OF PATENTS GRANTED ANNUALLY, 2021–202369
5.3.8.3.1Top applicants70
FIGURE 22TOP TEN PATENT APPLICANTS WITH HIGHEST NUMBER OF PATENT APPLICATIONS, 2021–202370
5.3.9TRENDS AND DISRUPTIONS IMPACTING BUYERS/CLIENTS70
5.3.10KEY STAKEHOLDERS AND BUYING CRITERIA71
5.3.10.1Key stakeholders in buying process71
FIGURE 23INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS71
TABLE 11INFLUENCE OF STAKEHOLDERS ON BUYING PROCESS FOR TOP THREE VERTICALS71
5.3.10.2Buying criteria72
FIGURE 24KEY BUYING CRITERIA FOR TOP THREE VERTICALS72
TABLE 12KEY BUYING CRITERIA FOR TOP THREE VERTICALS72
5.3.11KEY CONFERENCES & EVENTS73
TABLE 13KEY CONFERENCES & EVENTS, 2023–202473
6DIGITAL BSS MARKET, BY OFFERING74
6.1INTRODUCTION75
FIGURE 25SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD75
6.1.1OFFERINGS: DIGITAL BSS MARKET DRIVERS75
TABLE 14DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)76
TABLE 15DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)76
6.2SOLUTIONS76
TABLE 16SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)77
TABLE 17SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)77
TABLE 18DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)77
TABLE 19DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)78
FIGURE 26PRODUCT MANAGEMENT SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD78
6.2.1REVENUE & BILLING MANAGEMENT78
6.2.1.1Need for increased converged billing across various channels to drive demand78
TABLE 20REVENUE & BILLING MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)79
TABLE 21REVENUE & BILLING MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)79
6.2.2CUSTOMER MANAGEMENT79
6.2.2.1Demand for better customer experience management to spur growth79
TABLE 22CUSTOMER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)80
TABLE 23CUSTOMER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)80
6.2.3ORDER MANAGEMENT80
6.2.3.1Growing use of advanced analytics to simplify order management process to boost growth80
TABLE 24ORDER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)81
TABLE 25ORDER MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)81
6.2.4PRODUCT MANAGEMENT81
6.2.4.1Need for optimizing product portfolio and life cycle management to boost demand81
TABLE 26PRODUCT MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)81
TABLE 27PRODUCT MANAGEMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)82
6.2.5OTHER SOLUTIONS82
TABLE 28OTHER SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)82
TABLE 29OTHER SOLUTIONS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)82
6.3SERVICES83
FIGURE 27MANAGED SERVICES SEGMENT TO GROW AT HIGHER CAGR DURING FORECAST PERIOD83
TABLE 30DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)83
TABLE 31DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)83
TABLE 32SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)84
TABLE 33SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)84
6.3.1PROFESSIONAL SERVICES84
TABLE 34PROFESSIONAL SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)84
TABLE 35PROFESSIONAL SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)85
TABLE 36DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)85
TABLE 37DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)85
6.3.1.1Consulting85
6.3.1.1.1BSS consultants to help in vendor evaluation and seamless integration with existing systems85
TABLE 38CONSULTING: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)86
TABLE 39CONSULTING: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)86
6.3.1.2Implementation86
6.3.1.2.1Need for effective BSS implementation services and solutions to drive market86
TABLE 40IMPLEMENTATION: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)87
TABLE 41IMPLEMENTATION: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)87
6.3.1.3License & Maintenance87
6.3.1.3.1Demand to ensure proper functioning and continuous support of BSS software to boost growth87
TABLE 42LICENSE & MAINTENANCE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)88
TABLE 43LICENSE & MAINTENANCE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)88
6.3.1.4Training & Education88
6.3.1.4.1Rising focus on ensuring successful adoption and effective utilization of digital BSS services to propel growth88
TABLE 44TRAINING & EDUCATION: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)88
TABLE 45TRAINING & EDUCATION: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)89
6.3.2MANAGED SERVICES89
6.3.2.1Demand for support and maintenance services by third-party service providers to boost market89
TABLE 46MANAGED SERVICES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)89
TABLE 47MANAGED SERVICES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)89
7DIGITAL BSS MARKET, BY VERTICAL90
7.1INTRODUCTION91
FIGURE 28HEALTHCARE SEGMENT TO GROW AT HIGHEST CAGR DURING FORECAST PERIOD91
7.1.1VERTICALS: DIGITAL BSS MARKET DRIVERS91
TABLE 48DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)92
TABLE 49DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)92
7.2BFSI92
7.2.1AIM OF BUSINESSES TO ENHANCE OPERATIONAL EFFICIENCY AND UNLOCK REVENUE OPPORTUNITIES TO DRIVE ADOPTION OF DIGITAL BSS SOLUTIONS92
TABLE 50BFSI: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)93
TABLE 51BFSI: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)93
7.3IT & ITES94
7.3.1GROWING NEED TO STREAMLINE SERVICE DELIVERY PROCESSES AND AUTOMATE TASKS TO BOOST ADOPTION OF DIGITAL BSS SERVICES94
TABLE 52IT & ITES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)94
TABLE 53IT & ITES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)94
7.4TELECOM95
7.4.1NEED TO OFFER PERSONALIZED EXPERIENCE TO TELECOM CUSTOMERS TO ENCOURAGE MARKET GROWTH95
TABLE 54TELECOM: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)95
TABLE 55TELECOM: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)95
7.5RETAIL & ECOMMERCE96
7.5.1DEMAND FOR SEAMLESS SHOPPING SOLUTIONS FROM CUSTOMERS TO ENCOURAGE ADOPTION OF DIGITAL BSS SOLUTIONS96
TABLE 56RETAIL & ECOMMERCE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)96
TABLE 57RETAIL & ECOMMERCE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)96
7.6MEDIA & ENTERTAINMENT97
7.6.1FOCUS ON LEVERAGING EFFECTIVE CONTENT CONSUMPTION STRATEGIES TO DRIVE MARKET97
TABLE 58MEDIA & ENTERTAINMENT: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)97
TABLE 59MEDIA & ENTERTAINMENT: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)97
7.7MANUFACTURING98
7.7.1INCREASING DIGITALIZATION AND AUTOMATION IN MANUFACTURING SECTOR TO ENCOURAGE MARKET EXPANSION98
TABLE 60MANUFACTURING: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)98
TABLE 61MANUFACTURING: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)98
7.8ENERGY & UTILITIES99
7.8.1GROWING DEMAND FOR ENERGY MANAGEMENT AND SMART METERING SOLUTIONS TO SPUR GROWTH99
TABLE 62ENERGY & UTILITIES: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)99
TABLE 63ENERGY & UTILITIES: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)100
7.9HEALTHCARE100
7.9.1DIGITALIZATION IN PATIENT CARE AND AUTOMATION IN MANUAL HEALTHCARE OPERATIONAL PROCESSES TO BOOST GROWTH100
TABLE 64HEALTHCARE: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)101
TABLE 65HEALTHCARE: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)101
7.10OTHER VERTICALS101
TABLE 66OTHER VERTICALS: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)102
TABLE 67OTHER VERTICALS: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)102
8DIGITAL BSS MARKET, BY REGION103
8.1INTRODUCTION104
TABLE 68DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)104
TABLE 69DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)104
8.2NORTH AMERICA104
8.2.1NORTH AMERICA: DIGITAL BSS MARKET DRIVERS105
8.2.2NORTH AMERICA: RECESSION IMPACT105
FIGURE 29NORTH AMERICA: MARKET SNAPSHOT105
TABLE 70NORTH AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)106
TABLE 71NORTH AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)106
TABLE 72NORTH AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)106
TABLE 73NORTH AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)106
TABLE 74NORTH AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)106
TABLE 75NORTH AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)107
TABLE 76NORTH AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)107
TABLE 77NORTH AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)107
TABLE 78NORTH AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)108
TABLE 79NORTH AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)108
TABLE 80NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION)108
TABLE 81NORTH AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)109
8.2.3US109
8.2.3.1Adoption of cloud-native and cloud-ready solutions in telecom industry to drive growth109
TABLE 82US: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)109
TABLE 83US: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)109
TABLE 84US: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)109
TABLE 85US: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)110
TABLE 86US: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)110
TABLE 87US: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)110
TABLE 88US: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)110
TABLE 89US: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)111
TABLE 90US: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)111
TABLE 91US: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)111
8.2.4CANADA112
8.2.4.1Increasing number of mergers and acquisitions in country’s telecom sector to drive adoption of OSS/BSS solutions112
TABLE 92CANADA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)112
TABLE 93CANADA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)112
TABLE 94CANADA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)112
TABLE 95CANADA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)112
TABLE 96CANADA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)113
TABLE 97CANADA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)113
TABLE 98CANADA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)113
TABLE 99CANADA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)114
TABLE 100CANADA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)114
TABLE 101CANADA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)114
8.3EUROPE115
8.3.1EUROPE: DIGITAL BSS MARKET DRIVERS115
8.3.2EUROPE: RECESSION IMPACT115
TABLE 102EUROPE: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)115
TABLE 103EUROPE: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)115
TABLE 104EUROPE: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)116
TABLE 105EUROPE: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)116
TABLE 106EUROPE: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)116
TABLE 107EUROPE: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)116
TABLE 108EUROPE: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)117
TABLE 109EUROPE: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)117
TABLE 110EUROPE: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)117
TABLE 111EUROPE: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)118
TABLE 112EUROPE: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION)118
TABLE 113EUROPE: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)118
8.3.3UK119
8.3.3.1Need to transform and modernize telecom operations to drive growth119
TABLE 114UK: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)119
TABLE 115UK: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)119
TABLE 116UK: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)119
TABLE 117UK: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)119
TABLE 118UK: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)120
TABLE 119UK: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)120
TABLE 120UK: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)120
TABLE 121UK: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)120
TABLE 122UK: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)121
TABLE 123UK: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)121
8.3.4GERMANY121
8.3.4.1Adoption of cloud computing services to boost market121
8.3.5FRANCE122
8.3.5.1Presence of major players providing digital BSS solutions to propel growth122
8.3.6SPAIN122
8.3.6.1Demand for personalized customer experience to drive market expansion122
8.3.7ITALY122
8.3.7.1Emergence of advanced technologies to encourage adoption of BSS solutions and services122
8.3.8REST OF EUROPE122
8.4ASIA PACIFIC123
8.4.1ASIA PACIFIC: DIGITAL BSS MARKET DRIVERS123
8.4.2ASIA PACIFIC: RECESSION IMPACT123
FIGURE 30ASIA PACIFIC: MARKET SNAPSHOT124
TABLE 124ASIA PACIFIC: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)124
TABLE 125ASIA PACIFIC: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)125
TABLE 126ASIA PACIFIC: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)125
TABLE 127ASIA PACIFIC: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)125
TABLE 128ASIA PACIFIC: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)125
TABLE 129ASIA PACIFIC: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)126
TABLE 130ASIA PACIFIC: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)126
TABLE 131ASIA PACIFIC: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)126
TABLE 132ASIA PACIFIC: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)127
TABLE 133ASIA PACIFIC: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)127
TABLE 134ASIA PACIFIC: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION)127
TABLE 135ASIA PACIFIC: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)128
8.4.3CHINA128
8.4.3.1Increasing trend of technological adoption to boost market128
TABLE 136CHINA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)128
TABLE 137CHINA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)128
TABLE 138CHINA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)128
TABLE 139CHINA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)129
TABLE 140CHINA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)129
TABLE 141CHINA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)129
TABLE 142CHINA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)129
TABLE 143CHINA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)130
TABLE 144CHINA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)130
TABLE 145CHINA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)130
8.4.4INDIA131
8.4.4.1Advancements in 5G and IoT technologies to drive opportunities for digital BSS market131
8.4.5JAPAN131
8.4.5.1Presence of highly efficient and competitive digital BSS players across sectors to propel growth131
8.4.6AUSTRALIA & NEW ZEALAND131
8.4.6.1Use of advanced IoT technologies to drive digital BSS market131
8.4.7SOUTH KOREA132
8.4.7.1Increasing popularity of mobile devices and growth of e-commerce to spur growth132
8.4.8REST OF ASIA PACIFIC132
8.5MIDDLE EAST & AFRICA132
8.5.1MIDDLE EAST & AFRICA: DIGITAL BSS MARKET DRIVERS132
8.5.2MIDDLE EAST & AFRICA: RECESSION IMPACT132
TABLE 146MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)133
TABLE 147MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)133
TABLE 148MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)133
TABLE 149MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)133
TABLE 150MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)134
TABLE 151MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)134
TABLE 152MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)134
TABLE 153MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)135
TABLE 154MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)135
TABLE 155MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)135
TABLE 156MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY REGION, 2017–2022 (USD MILLION)136
TABLE 157MIDDLE EAST & AFRICA: DIGITAL BSS MARKET, BY REGION, 2023–2028 (USD MILLION)136
8.5.3MIDDLE EAST136
8.5.3.1Business expansions to increase adoption of digital BSS solutions136
TABLE 158MIDDLE EAST: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)136
TABLE 159MIDDLE EAST: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)136
TABLE 160MIDDLE EAST: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)137
TABLE 161MIDDLE EAST: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)137
TABLE 162MIDDLE EAST: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)137
TABLE 163MIDDLE EAST: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)137
TABLE 164MIDDLE EAST: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)138
TABLE 165MIDDLE EAST: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)138
TABLE 166MIDDLE EAST: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)138
TABLE 167MIDDLE EAST: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)139
8.5.4AFRICA139
8.5.4.1Convergence of telecom and IT industries to drive growth139
8.6LATIN AMERICA139
8.6.1LATIN AMERICA: DIGITAL BSS MARKET DRIVERS139
8.6.2LATIN AMERICA: RECESSION IMPACT140
TABLE 168LATIN AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)140
TABLE 169LATIN AMERICA: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)140
TABLE 170LATIN AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)140
TABLE 171LATIN AMERICA: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)140
TABLE 172LATIN AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)141
TABLE 173LATIN AMERICA: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)141
TABLE 174LATIN AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)141
TABLE 175LATIN AMERICA: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)142
TABLE 176LATIN AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)142
TABLE 177LATIN AMERICA: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)142
TABLE 178LATIN AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2017–2022 (USD MILLION)143
TABLE 179LATIN AMERICA: DIGITAL BSS MARKET, BY COUNTRY, 2023–2028 (USD MILLION)143
8.6.3BRAZIL143
8.6.3.1Rapid implementation of various projects and initiatives to boost adoption of digital BSS solutions143
TABLE 180BRAZIL: DIGITAL BSS MARKET, BY OFFERING, 2017–2022 (USD MILLION)143
TABLE 181BRAZIL: DIGITAL BSS MARKET, BY OFFERING, 2023–2028 (USD MILLION)143
TABLE 182BRAZIL: DIGITAL BSS MARKET, BY SERVICE, 2017–2022 (USD MILLION)144
TABLE 183BRAZIL: DIGITAL BSS MARKET, BY SERVICE, 2023–2028 (USD MILLION)144
TABLE 184BRAZIL: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2017–2022 (USD MILLION)144
TABLE 185BRAZIL: DIGITAL BSS MARKET, BY PROFESSIONAL SERVICE, 2023–2028 (USD MILLION)144
TABLE 186BRAZIL: DIGITAL BSS MARKET, BY SOLUTION, 2017–2022 (USD MILLION)145
TABLE 187BRAZIL: DIGITAL BSS MARKET, BY SOLUTION, 2023–2028 (USD MILLION)145
TABLE 188BRAZIL: DIGITAL BSS MARKET, BY VERTICAL, 2017–2022 (USD MILLION)145
TABLE 189BRAZIL: DIGITAL BSS MARKET, BY VERTICAL, 2023–2028 (USD MILLION)146
8.6.4MEXICO146
8.6.4.1Steady growth of industries and economy to drive market expansion146
8.6.5REST OF LATIN AMERICA146
9COMPETITIVE LANDSCAPE147
9.1INTRODUCTION147
9.2STRATEGIES ADOPTED BY KEY PLAYERS147
TABLE 190OVERVIEW OF STRATEGIES ADOPTED BY KEY PLAYERS147
9.3HISTORICAL REVENUE ANALYSIS FOR KEY PLAYERS148
FIGURE 31HISTORICAL REVENUE ANALYSIS FOR KEY PLAYERS, 2020–2022 (USD MILLION)148
9.4MARKET SHARE ANALYSIS FOR KEY PLAYERS148
TABLE 191DIGITAL BSS MARKET: INTENSITY OF COMPETITIVE RIVALRY148
9.5COMPETITIVE BENCHMARKING149
TABLE 192COMPETITIVE BENCHMARKING OF STARTUPS/SMES149
TABLE 193COMPETITIVE BENCHMARKING OF KEY PLAYERS149
9.6COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023151
FIGURE 32COMPANY EVALUATION MATRIX FOR KEY PLAYERS: CRITERIA WEIGHTAGE151
9.6.1STARS151
9.6.2EMERGING LEADERS151
9.6.3PERVASIVE PLAYERS151
9.6.4PARTICIPANTS152
FIGURE 33COMPANY EVALUATION MATRIX FOR KEY PLAYERS, 2023152
9.7COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023153
FIGURE 34COMPANY EVALUATION MATRIX FOR STARTUPS/SMES: CRITERIA WEIGHTAGE153
9.7.1PROGRESSIVE COMPANIES153
9.7.2RESPONSIVE COMPANIES153
9.7.3DYNAMIC COMPANIES153
9.7.4STARTING BLOCKS154
FIGURE 35COMPANY EVALUATION MATRIX FOR STARTUPS/SMES, 2023154
9.8COMPETITIVE SCENARIO155
9.8.1PRODUCT LAUNCHES155
TABLE 194PRODUCT LAUNCHES, 2023155
9.8.2DEALS155
TABLE 195DEALS, 2021–2023155
10COMPANY PROFILES157
10.1MAJOR PLAYERS157
(Business overview, Products/Solutions/Services offered, Recent developments, MnM view, Key strengths, Strategic choices, and Weaknesses and competitive threats)*
10.1.1AMDOCS157
TABLE 196AMDOCS: BUSINESS OVERVIEW157
FIGURE 36AMDOCS: COMPANY SNAPSHOT158
TABLE 197AMDOCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED158
TABLE 198AMDOCS: DEALS159
10.1.2HUAWEI160
TABLE 199HUAWEI: BUSINESS OVERVIEW160
FIGURE 37HUAWEI: COMPANY SNAPSHOT161
TABLE 200HUAWEI: PRODUCTS/SOLUTIONS/SERVICES OFFERED161
TABLE 201HUAWEI: DEALS162
10.1.3ERICSSON163
TABLE 202ERICSSON: BUSINESS OVERVIEW163
FIGURE 38ERICSSON: COMPANY SNAPSHOT164
TABLE 203ERICSSON: PRODUCTS/SOLUTIONS/SERVICES OFFERED164
TABLE 204ERICSSON: DEALS165
10.1.4CSG INTERNATIONAL166
TABLE 205CSG INTERNATIONAL: BUSINESS OVERVIEW166
FIGURE 39CSG INTERNATIONAL: COMPANY SNAPSHOT167
TABLE 206CSG INTERNATIONAL: PRODUCTS/SOLUTIONS/SERVICES OFFERED167
TABLE 207CSG INTERNATIONAL: DEALS168
10.1.5NETCRACKER169
TABLE 208NETCRACKER: BUSINESS OVERVIEW169
TABLE 209NETCRACKER: PRODUCTS/SOLUTIONS/SERVICES OFFERED169
TABLE 210NETCRACKER: PRODUCT LAUNCHES169
TABLE 211NETCRACKER: DEALS170
10.1.6ORACLE171
TABLE 212ORACLE: BUSINESS OVERVIEW171
FIGURE 40ORACLE: COMPANY SNAPSHOT172
TABLE 213ORACLE: PRODUCTS/SOLUTIONS/SERVICES OFFERED172
TABLE 214ORACLE: DEALS173
10.1.7CAPGEMINI174
TABLE 215CAPGEMINI: BUSINESS OVERVIEW174
FIGURE 41CAPGEMINI: COMPANY SNAPSHOT175
TABLE 216CAPGEMINI: PRODUCTS/SOLUTIONS/SERVICES OFFERED175
TABLE 217CAPGEMINI: DEALS175
10.1.8NOKIA176
TABLE 218NOKIA: BUSINESS OVERVIEW176
FIGURE 42NOKIA: COMPANY SNAPSHOT177
TABLE 219NOKIA: PRODUCTS/SOLUTIONS/SERVICES OFFERED177
TABLE 220NOKIA: DEALS178
10.1.9ZTE179
TABLE 221ZTE: BUSINESS OVERVIEW179
FIGURE 43ZTE: COMPANY SNAPSHOT180
TABLE 222ZTE: PRODUCTS/SOLUTIONS/SERVICES OFFERED180
TABLE 223ZTE: DEALS180
10.1.10INFOSYS181
TABLE 224INFOSYS: BUSINESS OVERVIEW181
FIGURE 44INFOSYS: COMPANY SNAPSHOT182
TABLE 225INFOSYS: PRODUCTS/SOLUTIONS/SERVICES OFFERED182
TABLE 226INFOSYS: DEALS183
10.1.11TCS184
TABLE 227TCS: BUSINESS OVERVIEW184
FIGURE 45TCS: COMPANY SNAPSHOT185
TABLE 228TCS: PRODUCTS/SOLUTIONS/SERVICES OFFERED185
TABLE 229TCS: DEALS186
10.1.12IBM187
TABLE 230IBM: BUSINESS OVERVIEW187
FIGURE 46IBM: COMPANY SNAPSHOT188
TABLE 231IBM: PRODUCTS/SOLUTIONS/SERVICES OFFERED188
TABLE 232IBM: DEALS188
10.1.13ACCENTURE189
TABLE 233ACCENTURE: BUSINESS OVERVIEW189
FIGURE 47ACCENTURE: COMPANY SNAPSHOT190
TABLE 234ACCENTURE: PRODUCTS/SOLUTIONS/SERVICES OFFERED190
TABLE 235ACCENTURE: DEALS190
10.1.14HANSEN TECHNOLOGIES191
10.1.15STERLITE TECHNOLOGIES191
10.1.16COMARCH192
10.1.17BEARINGPOINT192
10.1.18MAHINDRA COMVIVA193
10.1.19SIGMA SOFTWARE193
10.2STARTUPS/SMES194
10.2.1OPTIVA194
10.2.2CERILLION TECHNOLOGIES194
10.2.3QVANTEL195
10.2.4MIND CTI195
10.2.5MATRIXX SOFTWARE196
10.2.6MAGIC SOFTWARE GROUP196
10.2.7AVEMA CORPORATION197
10.2.8MYCOM OSI198
10.2.9SUNTECH SA198