Healthcare Virtual Assistants Market

Abstract
Report Scope:

This report provides a detailed description of healthcare virtual assistants and the latest technologies in the market. The report includes market estimates for different types of healthcare virtual assistants. The report also includes recent technological developments and assessments of product performance in the market.

Based on device type, the market for Healthcare Virtual Assistants is segmented into smart speakers and chatbots.

Based on technology, the market for Healthcare Virtual Assistants is segmented as automatic speech recognition, text-based, and text-to-speech.

Based on end users, the market for Healthcare Virtual Assistants is segmented into healthcare providers, healthcare payers, patients, and other end users (pharmacies, research organizations, etc.).

The report discusses the qualitative and quantitative factors influencing market growth. Market drivers, restraints, and opportunities are discussed in the report.

This report discusses some of the major drivers and restraints in the global market for Healthcare Virtual Assistants, as well as the competition and the key players’ strategies and performances. The discussion is focused on the major market players, trends in product launches, collaborations, and mergers and acquisitions. The report also includes company profiles of major vendors including company overview, key product offerings, financial statistics and recent developments. The report provides insights on market shares and upcoming regional demand for healthcare virtual assistants.

Some of the major market players discussed in the report are Nuance Communications Inc., Amazon, Verint Systems Inc., Infermedica, Sensely Inc., and ADA Digital Health. For market estimates, data have been provided for the 2019 as the base year, with forecasts for 2021 through 2026. Estimated values used are based on manufacturers’ total revenues. Projected and forecasted revenue values are in constant U.S. dollars, unadjusted for inflation.

Report Includes:

- 47 tables
- An overview of the global market for healthcare virtual assistants
- Estimation of the market size and analyses of the global market trends, with data from 2019-2021 with projection of CAGR through 2026
- Highlights of the market potential for healthcare virtual assistant by product, technology, end user, and region
- Identification of new opportunities, challenges, and technological changes within the industry and detailed analysis of the current market trends, and market forecast
- Detailed description of artificial intelligence and machine learning in healthcare; information on AI-powered chatbots and healthcare chatbots; and coverage of robot-assisted surgery and its advantages
- An overview of intelligent virtual assistants, their key benefits, key features and latest trends, and discussion on potential issues with intelligent virtual assistant software
- Details about cybersecurity applications of AI in healthcare, and discussion on emerging concerns over the security of patient data and major advantages like providing budget-friendly solutions for healthcare organizations processes
- Insights into regulatory aspects such as health insurance portability and accountability act of 1996 (HIPAA) and HITRUST CSF compliance
- Comprehensive profiles of leading companies Amazon.com Inc., Babylon, eGain Corp., HealthTap Inc., Microsoft Corp., and Sensely Inc.

Content
Table of Contents
Chapter 1 Introduction
Study Background
Study Goals and Objectives
Reasons for Doing This Study
Scope of Report
Information Sources
Methodology
Geographic Breakdown
Analyst's Credentials
BCC Custom Research
Related BCC Research Reports
Chapter 2 Summary and Highlights
Chapter 3 Market and Technology Background
Artificial Intelligence and Machine Learning: Overview
What is Artificial Intelligence?
What Is Machine Learning?
What is Natural Language Processing?
Artificial Intelligence in Healthcare
Virtual Assistants for Patients and Healthcare Workers
AI-Powered Chatbots
Robots for Explaining Lab Results
Robot-Assisted Surgery
Automated Image Diagnosis with AI/ML
AI-Powered Personal Health Companions
Oncology-Detecting Skin Cancer with AI
AI in Pathology
Rare Diseases Detection with AI
Cybersecurity Applications of AI in Healthcare
Medication Management with AI and ML
Health Monitoring with AI and Wearables
Intelligent Virtual Assistants: Overview
Key Benefits of Intelligent Virtual Assistants
Why Use Intelligent Virtual Assistants?
Key Features of Intelligent Virtual Assistants
Trends Related to Intelligent Virtual Assistants
Potential Issues with Intelligent Virtual Assistants Software
Healthcare Chatbots
Healthcare Chatbot Applications
Regulatory Aspects
Health Insurance Portability and Accountability Act of 1996 (HIPAA)
HITRUST CSF Compliance
Digital Health Regulations in the Asia-Pacific Region
Chapter 4 Impact of COVID-19
Overview
Reasons for Virtual Assistants Gaining Popularity During the COVID-19 Pandemic
Sudden Demand for Experienced Remote Workers
Virtual Assistants Help Compensate for Revenue Loss
Need for Quick and Flexible Service
On-demand Professional Expertise
Freedom to Mix and Match Skill Sets
Readiness of the Health System
Readiness of Technology Providers
Impact of Virtual Assistants in Post-COVID Health Delivery
Conclusion
Chapter 5 Market Dynamics
Market Drivers
Rising Number of Smartphone Users and the Increasing Use of Healthcare Applications
Increasing Demand for Excellent and Superior Healthcare Delivery
Increasing Prevalence of Chronic Diseases
COVID-19 Outbreak to Boost the Acceptance of Healthcare Virtual Assistants
Market Restraints
Emerging Concerns Over the Security of Patient Data and the Absence of Structured Data in the Healthcare Sector
Market Opportunities
Multi-Language Assistance in Healthcare Virtual Assistant Tools
Growing Focus on Improving Conversational Virtual Assistant Tools
Competitive Landscape
Nuance Communications Inc.
Amazon
Verint Systems Inc.
Chapter 6 Market Breakdown by Product
Global Market for Healthcare Virtual Assistants by Product
Smart Speakers
Chatbots
Chapter 7 Market Breakdown Technology
Global Market for Healthcare Virtual Assistants by Technology
Automatic Speech Recognition
Text-Based
Text-To-Speech
Chapter 8 Market Breakdown by End User
Global Market for Healthcare Virtual Assistants by End User
Healthcare Providers
Healthcare Payers
Patients
Other End Users
Chapter 9 Market Breakdown by Region
Global Market for Healthcare Virtual Assistants by Region
North America
Europe
Asia-Pacific
Latin America
Chapter 10 Company Profiles
AMAZON.COM INC.
ADA HEALTH
BABYLON HEALTHCARE SERVICES LTD.
EGAIN CORP.
HEALTHTAP INC.
INFERMEDICA
KOGNITO
MEDRESPOND LLC
MICROSOFT CORP.
NUANCE COMMUNICATIONS INC.
SENSELY INC.
VERINT SYSTEMS INC.
Chapter 11 Appendix: Acronyms

List of Tables
Summary Table : Global Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 1 : Global Ranking of Vendors of Healthcare Virtual Assistants, 2019
Table 2 : Global Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 3 : Global Market for Smart Speakers in Healthcare Virtual Assistants, by Region, Through 2026
Table 4 : Global Market for Chatbots in Healthcare Virtual Assistants, by Region, Through 2026
Table 5 : Global Market for Healthcare Virtual Assistants, by Technology, Through 2026
Table 6 : Global Market for Automatic Speech Recognition Healthcare Virtual Assistants, by Region, Through 2026
Table 7 : Global Market for Text-Based Healthcare Virtual Assistants, by Region, Through 2026
Table 8 : Global Market for Text-To-Speech Healthcare Virtual Assistants, by Region, Through 2026
Table 9 : Global Market for Healthcare Virtual Assistants, by End User, Through 2026
Table 10 : Global Market for Healthcare Virtual Assistants for Healthcare Providers, by Region, Through 2026
Table 11 : Global Market for Healthcare Virtual Assistants for Healthcare Payers, by Region, Through 2026
Table 12 : Global Market for Healthcare Virtual Assistants for Patients, by Region, Through 2026
Table 13 : Global Market for Healthcare Virtual Assistants for Other End Users, by Region, Through 2026
Table 14 : Global Market for Healthcare Virtual Assistants, by Region, Through 2026
Table 15 : North American Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 16 : North American Market for Healthcare Virtual Assistants, by Country, Through 2026
Table 17 : European Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 18 : European Market for Healthcare Virtual Assistants, by Country, Through 2026
Table 19 : Asia-Pacific Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 20 : Asia-Pacific Market for Healthcare Virtual Assistants, by Country, Through 2026
Table 21 : Middle Eastern and African Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 22 : Latin American Market for Healthcare Virtual Assistants, by Product Type, Through 2026
Table 23 : Amazon.com Inc.: Products/Services Offered
Table 24 : Amazon.com Inc.: Recent Developments
Table 25 : ADA Health: Products/Services Offered
Table 26 : ADA Health: Recent Developments
Table 27 : Babylon Healthcare Services Ltd.: Products/Services Offered
Table 28 : Babylon Healthcare Services Ltd.: Recent Developments
Table 29 : eGain Corp.: Products/Services Offered
Table 30 : eGain Corp.: Recent Developments
Table 31 : HealthTap Inc.: Products/Services Offered
Table 32 : HealthTap Inc.: Recent Developments
Table 33 : Infermedica: Products/Services Offered
Table 34 : Infermedica: Recent Developments
Table 35 : Kognito: Products/Services Offered
Table 36 : Kognito: Recent Developments
Table 37 : MedRespond LLC: Products/Services Offered
Table 38 : MedRespond LLC: Recent Developments
Table 39 : Microsoft Corp.: Products/Services Offered
Table 40 : Microsoft Corp.: Recent Developments
Table 41 : Nuance Communications Inc.: Products/Services Offered
Table 42 : Nuance Communications Inc.: Recent Developments
Table 43 : Sensely Inc.: Products/Services Offered
Table 44 : Sensely Inc.: Recent Developments
Table 45 : Verint System Inc.: Products/Services Offered
Table 46 : Verint System Inc.: Recent Developments
Table 47 : Acronyms Used in the Market for Healthcare Virtual Assistants and Technologies

List of Figures
Summary Figure : Global Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 1 : Healthcare Chatbots Applications
Figure 2 : Global Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 3 : Global Market for Smart Speakers in Healthcare Virtual Assistants, 2019-2026
Figure 4 : Global Market for Smart Speakers in Healthcare Virtual Assistants, by Region, 2019-2026
Figure 5 : Global Market for Chatbots in Healthcare Virtual Assistants, 2019-2026
Figure 6 : Global Market for Chatbots in Healthcare Virtual Assistants, by Region, 2019-2026
Figure 7 : Global Market Shares of Healthcare Virtual Assistants, by Technology, 2020
Figure 8 : Global Market for Automatic Speech Recognition Healthcare Virtual Assistants, 2019-2026
Figure 9 : Global Market for Automatic Speech Recognition Healthcare Virtual Assistants, by Region, 2019-2026
Figure 10 : Global Market for Text-Based Healthcare Virtual Assistants, 2019-2026
Figure 11 : Global Market for Text-Based Healthcare Virtual Assistants, by Region, 2019-2026
Figure 12 : Global Market for Text-To-Speech Healthcare Virtual Assistants, 2019-2026
Figure 13 : Global Market for Text-To-Speech Healthcare Virtual Assistants, by Region, 2019-2026
Figure 14 : Global Market Shares of Healthcare Virtual Assistants, by End User, 2020
Figure 15 : Global Market for Healthcare Virtual Assistants for Healthcare Providers, 2019-2026
Figure 16 : Global Market for Healthcare Virtual Assistants for Healthcare Providers, by Region, 2019-2026
Figure 17 : Global Market for Healthcare Virtual Assistants for Healthcare Payers, 2019-2026
Figure 18 : Global Market for Healthcare Virtual Assistants for Healthcare Payers, by Region, 2019-2026
Figure 19 : Global Market for Healthcare Virtual Assistants for Patients, 2019-2026
Figure 20 : Global Market for Healthcare Virtual Assistants for Patients, by Region, 2019-2026
Figure 21 : Global Market for Healthcare Virtual Assistants for Other End Users, 2019-2026
Figure 22 : Global Market for Healthcare Virtual Assistants for Other End Users, by Region, 2019-2026
Figure 23 : Global Market for Healthcare Virtual Assistants, by Region, 2019-2026
Figure 24 : Global Market Shares of Healthcare Virtual Assistants, by Region, 2020
Figure 25 : North American Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 26 : North American Market Shares of Healthcare Virtual Assistants, by Country, 2020
Figure 27 : U.S. Market for Healthcare Virtual Assistants, 2019-2026
Figure 28 : Canadian Market for Healthcare Virtual Assistants, 2020-2026
Figure 29 : European Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 30 : European Market Shares of Healthcare Virtual Assistants, by Country, 2020
Figure 31 : German Market for Healthcare Virtual Assistants, 2019-2026
Figure 32 : French Market for Healthcare Virtual Assistants, 2019-2026
Figure 33 : U.K. Market for Healthcare Virtual Assistants, 2019-2026
Figure 34 : Italian Market for Healthcare Virtual Assistants, 2019-2026
Figure 35 : Spanish Market for Healthcare Virtual Assistants, 2019-2026
Figure 36 : Rest of European Market for Healthcare Virtual Assistants, 2019-2026
Figure 37 : Asia-Pacific Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 38 : Asia-Pacific Market Shares of Healthcare Virtual Assistants, by Country, 2020
Figure 39 : Chinese Market for Healthcare Virtual Assistants, 2019-2026
Figure 40 : Indian Market for Healthcare Virtual Assistants, 2019-2026
Figure 41 : Japanese Market for Healthcare Virtual Assistants, 2019-2026
Figure 42 : Australian Market for Healthcare Virtual Assistants, 2019-2026
Figure 43 : Rest of Asia-Pacific Market for Healthcare Virtual Assistants, 2019-2026
Figure 44 : Middle Eastern and African Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 45 : Latin American Market Shares of Healthcare Virtual Assistants, by Product Type, 2020
Figure 46 : Amazon.com Inc.: Net Revenue, 2016-2020
Figure 47 : Amazon.com Inc.: Revenue Share, by Business Segment, 2020
Figure 48 : eGain Corp.: Net Revenue, 2016-2020
Figure 49 : eGain Corp.: Revenue Share, by Business Segment, 2020
Figure 50 : eGain Corp.: Revenue Share, by Region, 2021
Figure 51 : Microsoft Corp.: Net Revenue, 2016-2020
Figure 52 : Microsoft Corp.: Revenue Share, by Business Segment, 2020
Figure 53 : Microsoft Corp.: Revenue Share, by Region, 2021
Figure 54 : Nuance Communications Inc.: Net Revenue, 2016-2020
Figure 55 : Nuance Communications Inc.: Revenue Share, by Business Segment, 2020
Figure 56 : Nuance Communications Inc.: Revenue Share, by Region, 2020
Figure 57 : Verint System Inc.: Net Revenue, 2017-2021
Figure 58 : Verint System Inc.: Revenue Share, by Business Segment, 2020
Figure 59 : Verint System Inc.: Revenue Share, by Region, 2021